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Business Profile

Travel Services

Next Vacay
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription , but I am still being charged. I would like a refund of any charges from the time of cancellation. Most recently 9/14/22

    Business Response

    Date: 10/10/2022

    After reviewing the customer's complaint and our records, we could not find any previous cancellation request or attempt on the part of the customer. Their subscription remained active as of October 10th, which explains why the customer continued to be billed annually. However, further investigation revealed that the customer did file a Spam Complaint in 2019. This complaint blocked our emails from being delivered to their provided email address and effectively cut the customer off from receiving our product. To be clear, filing a Spam Complaint is not a valid form of cancellation, as it only halts emails from being delivered but does nothing to stop the subscription from renewing or stop the customer from being billed every renewal cycle. Customers can cancel their subscription or turn off the renewal feature at any time from the customer portal available on our website or by contacting our customer support team and requesting assistance with cancellation. Since neither of these steps was taken, the customer continued to be billed. 

    However, we understand the customer no longer wished to receive our product and has not received any product since the Spam Complaint took place. Consequently, we have taken steps to fix this issue for the customer. As of October 10th, the customer's account has been canceled, so they will not be charged further. Additionally, we have issued refunds for all charges billed after the spam complaint was filed and have sent the customer an email detailing this information. If they have any more complaints or concerns, we encourage the customer to reach out to us through the email sent or through any of the contact channels on our website so we may offer further assistance.

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