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Business Profile

Beauty School

Touched by an Angel Beauty School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty School.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Touched by an Angel to get certified as a nail tech. After a few weeks I became very dissatisfied by the service and how everything was going. The entire atmosphere was not conducive to learning. While trying to test the employees would sit around talking about their personal lives in a very loud voice making it very hard to concentrate. Several times I asked them to keep it down and I was ignored. I also found that answers to test questions were no aligned with the answers found in the test and I questioned this also and was ignored. Finally I called the principal owner Miss **************************** and tried to lodge a complain with her to see if she would work with me to resolve my issues. During our phone conversation she was abusive, not willing to listen, rude and very defensive. Finally she said I am kicking you out of my school come and get your money back. I left my house and started driving to her school only for her to call me and tell me not to come because she would not be there. I turned around and went home . Once at home I sent her a request on cash app for her to refund my monies, $950 but she rejected my request and blocked **** would never recommend this school to anyone. There is a very low level of professionalism that runs through the entire organization.Thanks

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to pursue a career in cosmetology. I went online, and this school came up. I spoke to the owner on the phone several times with my husband asking numerous questions about the school it seems legit. On 02/27/23 I went there to fill out the application forms and was told it was a year program instead of 10 months program which the owner told me when I spoke to her on the phone. I had some questions about the application. I told the receptionist I can still pay the registration fee $550 since I was desperate to start school. The receptionist told me I have 3 days to change my mind for my $550 to be refunded back to me after that it's non refundable. I filled out some of the forms did not make $550 payment. The receptionist told me I can come in the next day to speak with the owner to any unanswered questions on the application form. The next day 02/28/23, I back to the school spoke with the owner, she answered some questions, still had some doubts, but went ahead and pay the $550 registration fee. The owner told me I have 3 days to change my mind and they would refunded my money. Less than 6 hours I called and left a message stating I am not interested. Since I used cashapp to make the payment, I went on cashapp requesting refund stating I am canceling my application. On 03/01/23, I saw a missed call from the school. I returned the call and spoke with the owner. She refused to give me back my $550 and states it was not refundable and she hung up on me. Please help me get back my money

Touched by an Angel Beauty School is NOT a BBB Accredited Business.

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