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Business Profile

Carpet and Rugs

Jonesboro Carpet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime, in the month of May, 2023, I gave ****** of Jonesboro Carpet a deposit of $1,000 for flooring work to my home(***********************************************************). I later decided to sell the property and move to **************. The investors purchased the house as is. I informed ****** and asked for my deposit back. He told me on several occasions that he would refund my money. I called him several times and he didn't answer the phone. He made an excuse about he went to the store where he purchased the flooring and their policy is after 30 days there's no refund. My question is: Why would you order flooring when you didn't have a definitely date on when the job is going to be done? I have done business with other major company like Empire Today and place my order with a deposit down, and once I'm really to complete the I give a date for it to be completed. He promise to send my money by ***** on August 7, 2023. I sent him a text telling him that I haven't receive the money. He never responded. I called him and he never responded to this date. Thanks for taking my complaint.

    Business Response

    Date: 11/30/2023

    Deposit for materials will be refunded to the customer. My mailing address is *******************************************************************.

    Customer Answer

    Date: 12/04/2023

    When will I get my refund? Will it be send to my Zelle acount? If so it is my email and phone:************* and ************************** Thanks

Jonesboro Carpet is NOT a BBB Accredited Business.

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