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Business Profile

Event Planner

Grand Lux Event Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked our wedding reception for 11/4 and were informed an hour before reservation that his building flooded. He found us another venue and was suppose to send over the money that we paid him (was paid in full by this point) but never did.And of course, he no longer answered the phone nor returned any calls from myself, my mom, coordinator, my husband, dad, and other venue owner.This resulted is us having to double pay for a venue because my wedding reception HAD to go on as family came in town from all over. He also had another customer meet at referred venue assuming that their function could go on because he told them the same thing he told us. They left heartbroken. This is unacceptable and very unprofessional! I have constantly been trying to reach him but I have been blocked. A contract was signed and my balance was paid in full. This has been a very stressful experience. I would hate for him to do this to someone else. ******* has to be stopped! $900 was spent on this rental to not receive service.

  • Initial Complaint

    Date:11/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked our wedding reception for 11/4 and were informed an hour before reservation that his building flooded. He found us another venue and was suppose to send over the money that we paid him (was paid in full by this point) but never did.And of course, he no longer answered the phone nor returned any calls from myself, my mom, coordinator, my husband, dad, and other venue owner.This resulted is us having to double pay for a venue because my wedding reception HAD to go on as family came in town from all over. He also had another customer meet at referred venue assuming that their function could go on because he told them the same thing he told us. They left heartbroken. This is unacceptable and very unprofessional! I have constantly been trying to reach him but I have been blocked. A contract was signed and my balance was paid in full. This has been a very stressful experience. I would hate for him to do this to someone else. ******* has to be stopped! $900 was spent on this rental to not receive service.

Grand Lux Event Center is NOT a BBB Accredited Business.

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