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Business Profile

House Cleaning

Kangiser Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

This profile includes complaints for Kangiser Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kangiser Enterprises, Inc. has 2 locations, listed below.

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    • Kangiser Enterprises, Inc.

      9434 S Main St Ste 700 Jonesboro, GA 30236-8722

    • Kangiser Enterprises, Inc.

      118 North Ave Ste D Jonesboro, GA 30236-8407

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here is the verbiage from the email complaint I submitted the company of 6.3.24:To Whom It May Concern:Please cancel any future cleanings you have me scheduled for as I am no longer interested in services from The Cleaning Authority...at all.Unless you are going to refund me half of what I paid last week ($106) for the half *ss job they did, please do not contact me.Your services do not meet the standards you set, much less my own. Your two cleaners left within an hour last week and did not even set foot in my home office. The microwave was not cleaned, and they didn't do half of the items listed on the checklist they brought with them:The doors and door frames were not cleaned, the appliances were not cleaned and shined, front of cabinets were not wiped, the baseboards were not wiped, the floors were not given extra attention, the tile grouting was not scrubbed, and the drains were not tooth-brushed. No wonder two cleaners left within an hour.To date, I have had both deep cleans 1 & 2 and the cleaning last week.I have the same cobwebs in the master bedroom corners since before you guys started coming out. I mentioned the cobwebs after my first cleaning. When the 2nd crew came out, they asked me where they were. Really? How about you clean as if you are looking for them yourselves. I gave them a good rating because they were polite and cleaned the light fixtures in the foyer like I asked.Last week was the first time anyone brought a list with them and this was the worst cleaning yet. What's the purpose of a list if you are not going to follow it?Your cleaners have the AUDACITY to keep asking for a 5 rating. Please tell them to stop asking and clean according to the rating they want.Below is a video of my shower and pictures before I cleaned it myself!!*************************************************

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Cleaning Authority of Jonesboro damaged my flooring and bathroom vanity. Then accepted liability and then offered unacceptable resolution.

    Kangiser Enterprises, Inc. is NOT a BBB Accredited Business.

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