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Business Profile

Real Estate Services

Bouvette Marketing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme frustration and disappointment with the lack of professionalism and unhelpfulness I have experienced with Bouvette Properties. Despite my repeated requests, maintenance issues are consistently ignored or half-heartedly addressed, with no resolution to the actual problem. Last year, I was even cussed at by an employee when I requested assistance with a household issue. Furthermore, rent is always demanded without any effort to resolve the problems stated in the lease. Recently, I've been dealing with a kitchen sink and underground pipe issue that has yet to be fixed, despite numerous calls and requests. It's unacceptable that a property management company can't provide basic services and communicate effectively with tenants. I expect a higher level of service and resolution to these issues ASAP.

    Business Response

    Date: 07/18/2024

    We are sorry to hear that a tenant is not satisfied with our service.  We have reviewed every work order that has been made for the property in question.  We have sent vendors to the property to address every issue that has been brought to our attention.  In some cases, the owner of the property has opted to go himself to determine what repairs needed to be made.  At no point has an employee of Bouvette Properties yelled or cussed at a tenant for requesting repairs.

    On one occasion, the owner went to the property to repair a leak under the kitchen sink.  The tenant told him that it was no longer leaking, and no repairs were needed.  The owner instructed the tenant to contact us if it ever became a problem again in the future.

    We had a repair request that came in after office hours on 07/07/24 regarding a supply pipe that was leaking outside of the house.  The request was immediately sent to a plumber.  The plumber could not contact the tenant, as the tenant had changed their phone number and had not informed us of the change or updated it in their contact information.  As soon as we had the new number, the plumber contacted the tenant and made an appointment for the repair.  The repair was completed 07/09/24.  It would have been completed sooner if the tenant's contact information had been updated as required per their lease.

    The tenant has never been charged for a repair.  They were informed that they could send a copy of the repair bill to their water company, and that the water company would reimburse them for the extra water usage charges that were caused by the leaking pipe.

Bouvette Marketing, LLC is NOT a BBB Accredited Business.

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