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Business Profile

Roofing Contractors

B & W Roofing & Gutters, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the year of 2021, I acquired the B&W Roofing company to inspect the roofing of my home to remedy the cause of water damage inside the home. In their quote they provided a fix and a charge. I had the job done and completed my payment the following year. After the work was done, the water damage continued on one side of the property but it was a slow leak. I noticed in 2024 after returning from a 4 month vacation that the wall was damp and looked worse. I had the wall repaired and the dry wall repair man notices a gap in the roofing where daylight was coming in. I sent B&W a picture of the area and let them know the job did not fully repair the damage and due to the money invested in the dry wall repair, I would appreciate a solution to not damage the area further, which they advised a tarp to be installed. They did not discuss a charge associated with that job, but later sent a bill for nearly $400. After a few calls, ****** lied about the information given and was disrespectful with a very condescending tone.

    Business Response

    Date: 05/10/2024

     

    Good afternoon, 

     

    I am responding regarding the customer's complaint. Customer called in stating she had a leak and we explained to her that the repairs previously made were no longer under warranty. She then asked us if we could come and install a tarp and we also explained that there would be a charge for an emergency tarp, which she agreed to. When we invoiced her after installation of the tarp, she called asking why she was being charged. We again explained to her the tarp fee and the fact that her previous repairs were no longer under warranty. If you have any further questions, please feel free to reach out to our office. 

     

    ***************************;

    B & W Roofing & Gutters, llc 

    **************

B & W Roofing & Gutters, LLC is BBB Accredited.

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