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Business Profile

Shuttle Bus

Jayride

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am submitting this complaint regarding a deeply unsatisfactory experience with Jayride and their transfer partner, ********, during a private transfer service on June 1, 2025. The booking was confirmed under Confirmation #*******.The vehicle provided had a strong, unpleasant odor, which made the ride extremely uncomfortable. Despite this being reported promptly, Jayride refused to take any meaningful action. Their response leaned entirely on the explanation provided by Hey Cars, claiming that the driver does not smoke and had changed the aroma diffuser prior to pickup. They speculated that the smell might have been from a prior passengeran excuse that does not address the fact that I was subjected to a vehicle that did not meet acceptable cleanliness or comfort standards.Further, Jayride referenced that the window was opened during the ride with my permissionthis is completely irrelevant. The need to open a window is proof of the problem, not a justification.Their unwillingness to issue even a partial refund demonstrates a complete lack of accountability. Relying solely on the service providers account while dismissing the customers direct experience is not acceptable. Jayrides handling of this matter shows a troubling disregard for customer satisfaction and ****************** a paying customer, I expected a clean and comfortable transfer. What I received was far below this, and Jayride has made it clear they do not intend to make it right.I respectfully request that this issue be formally investigated and that appropriate action be taken to ensure other customers do not experience the same. I also intend to share my experience publicly to warn others.Sincerely,**** ******* Confirmation #******* Transfer Partner: Hey Cars Service Date: June 1, 2025

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a car through this company to pick me up from ******************************************* on February 20th 2025. The driver worked with ****. I waited at the designated location to be picked up and the car that I thought was my driver told me he wasn't, so I called the company and they said they would send another car. After I got off the phone another similar car pulled in and I assumed that was my car, so I got in.the car drove out of the airport and pulled over in a gas station parking lot. The driver didn't speak english, but through a translator on his phone, told me the my ride with him had been cancelled. Since I couldn't communicate with him, I had no way to tell him to take me back to the airport, so I told him I was getting out of the car. I ended up having to call another ride service to take me to my destination at an additional cost. The company had sent another car to pick me up at the airport, but since I wasn't there, they still charged me for a service they didn't provide.

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* & ******* iao $133.00 they ************* called me back with better offer states they cancelled the previous booking in place of new one charged my account and when I told them omg numerous time they needed to refund me for double booking they did not refund and lied to my bank. Never again. I hope they somehow get a lawsuit and give everyone whom they scammed money back and more for the headache and inconvenience they have called. This company is a true scam.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to *** with my girlfriend for a weekend on 8/10 & 8/11. I purchased a car service through Jayride because my girlfriend is visually impaired. I figured this would be easier for us but, it turned out a horrible experience. I was refunded $17 for our ride on 8/10 because I paid for the driver to meet us at our arrival hall and holding a sign with our name but, that never happened and he was 30 minutes late. After awhile, they relented since I proved my case. The thing that I am having the most trouble with is that on Sunday, the car service just never showed up and they are not issuing me a refund or reimbursing me for having to payback my girlfriend $100.90 for the **** she had to get for us.They claim that they attempted to give me a refund but, it has been declined but, they were able to give me a refund for$17? Also, they are just ignoring that they should reimburse me the $100.90 for the **** I had to payback to my girlfriend.I reached out on 8/13 and it has taken this long, I am not asking for anything but to be made whole.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a formal complaint against Jayride for their failure to resolve an issue regarding an incorrect reservation.On September 16, 2024, I attempted to book a reservation for a pick-up from my home in ********* to *****************. However, upon receiving the confirmation email, I noticed that the reservation had been incorrectly made for a pick-up and drop-off at ******************I immediately contacted Jayrides customer service department to report the error and request a cancellation. The customer service representative acknowledged the issue but, despite my efforts, the reservation was not cancelled.Furthermore, Jayride has proceeded to charge my credit card for the incorrect reservation, even after I repeatedly contacted their customer service department to address the matter.I believe that Jayrides actions constitute a breach of contract and a failure to provide satisfactory customer service. I am seeking a full refund of the charges associated with the incorrect reservation and a resolution to this matter. Thank you for your attention to this complaint.Sincerely,***** *******

Jayride is NOT a BBB Accredited Business.

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