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Business Profile

Baby Accessories

Regal Lager Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a complaint against Regal Lager Inc., the parent company of ****************, regarding my order (Order #TE7877) placed on January 4, 2025. Despite being promised delivery by January 11, 2025, the product remains undelivered, and the company refuses to take responsibility.Details of the Issue:The tracking clearly shows that the package is still Processing at *****************, ********, ** as of today. You can verify this via the following links:Terra tracking: ******************************************************************************* **** tracking: ************************************************************************************** Despite this, Terras customer service falsely claimed a delivery attempt was made and insisted I contact **** myself. When I escalated the matter, their supervisor blamed weather delays and my choice of shipping methodan absurd deflection given they promised delivery by January 11th.Why This is Unethical:Failure to Deliver: The company took my money but failed to deliver the product.Misleading Information: **************** provided contradictory and false updates to avoid taking accountability.Deflecting Responsibility: Terra is shifting its obligation to the customer, contrary to standard e-commerce practices.Resolution Requested:I am requesting an immediate full refund for Order #TE7877. Additionally, I urge the BBB to investigate Regal Lager Inc. for unethical practices, as this behavior suggests a pattern of neglect and disregard for consumer rights.Their actions are predatory, unprofessional, and must be flagged to protect other customers from being misled.

Regal Lager Inc is NOT a BBB Accredited Business.

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