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Business Profile

Commercial Products Distributors

Gunold

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Products Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought stabilizer (for embroidery) after speaking with a gunned associate, who informed me it was identical to what I was looking at in their sampler book. When I received the item, it was not... I called back and informed them this was a waxy type of stabilizer and not the classic grid, which I had specifically asked for them to confirm. They said they would provide a refund for me as soon as I returned the product. They sent a return label and I shipped it asap. They received the item on November 8 at 2:49 PM by ******** inside their warehouse... *** tracking #1Z3814790392325659. I emailed them about the delivery, and they said they were waiting on it to be received, I emailed back the proof that they had, indeed received it, and who it was received by. I was then told it may arrive that day and it would be processed the next day... I waited until the next and emailed again, with the proof again. I was told the received it and the credit was being processed. On November the 14th I emailed about the refund, letting them know I have not received it yet. I was then informed it would take up to 7 days for the refund to process. I again waited the allotted time. I emailed back, letting them know it has been 10 days and I had not received a refund (which is for $121). I was then informed it will take 7 to 10 business days for the refund to processed, depending on how backed up they are. It has now been 14 days since they received the item and I have not seen the refund. I want my refund, I do not have the item, it was send back, I have proof of the receiving it and on what day the received it. I have attached a PDF of our email conversation... you will need to start at the bottom and scroll up to read chronologically. Along with the pdf, I have also attached screen caps of the *** tracking and proof of delivery.

Gunold is NOT a BBB Accredited Business.

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