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Business Profile

Computer Software

Wolters Kluwer TAA NA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29, 2024 I ordered and paid $1075.56 for a 2024 tax year software package from ****************. The company allows refunds for unused software. On December ******* I called customer support and requested a refund of the purchase price because I was unable to work because of health issues. The refund was approved by account manager ***** Kovani. After repeated calls and emails, I still did not receive a refund and on March 12, I emailed ***** and asked for the name of the person he allegedly asked to send me the refund or another person with authority to mail a check. He did not reply. On March 12th, 2025 which was 3 months after my initial request I again emailed ***** and a resolution officer named ****** ****** requesting payment within 10 days. No response. It is now 3 and 1/2 months since my request and and the company has made no effort to comply with its refund policy.***** Kovani can be reached at *************. ****** ****** can be reached at *************.

    Business Response

    Date: 04/17/2025

    We have been in contact with the customer and the refund is in process. We apologize for the delay.

    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Charges my cc Over ******** dollars of fraud charges and Ive never heard of them , then they send me a statement to my home for ******** for unlimited tax return service company taxwise?? And we never used them we have private cpa we use , also they dont have my name correct it is misspelled and last name name was some Random Last name not mine ? I have filed fraud charges with my bank card and I want this predator stopped maybe doing this to other people too ? Thank you ***** ******

    Business Response

    Date: 04/03/2025

    Upon investigation, we have been unable to locate any invoices or account details from the information provided by ***** ******. Based on this, we believe that the complaint may be related to someone posing as Wolters Kluwer Tax and Accounting.

    We take such matters very seriously and are committed to ensuring the security and integrity of our services. We have forwarded this information to our team for further review and will take appropriate actions to address this issue.

    Thank you for bringing this to our attention.

  • Initial Complaint

    Date:07/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice NumberClient PO #Reference #Invoice DateDue DateAmount DueC!********** - 002 **********08/31/2103/31/22USD2,336.55 ********** - 001 **********08/30/2109/29/21USD107.00 ********** - 001 **********08/31/2108/31/21USD259.62 I cancelled my order within the timeframe outlined in the company's policies and received confirmation from customer service representative **** that she received my cancellation request. **** tried to resolve the issue with sales representative ****** Street ***************************************************************** but he was uncooperative per attached email. I've contacted Wolters Kluwer president *************************** *************************************************************** but she failed to respond to my email. The company continues to send me invoices.

Wolters Kluwer TAA NA is NOT a BBB Accredited Business.

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