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Business Profile

Convenience Store

Shell Sams Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have proof that they charge black customers a different price than other races for cigarettes. I went in there Monday my total was 9.56 Tuesday 9.93 and again on Wednesday 9.78 so I send my fianc in there her total was 9.50 exact not just once but 5 separate times. So then she sends her sister and mother in there at separate times same thing and what makes it worse is I was behind them and got the same thing they did and my total was again 9.93 while theres was 9.50.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug the 30th, I went to the Shell station to purchase gas. I was having trouble using my Ride Share discount, so I went into the store to prepay with my debit card with a total of $60. After going back outside to pump my gas, the pre pay wasnt working, so I just proceded to just pay with my card. Foregoing the discount. The total came to $30.05 at the pump. On August 31, the next day, I noticed that the charge for $60 was posted to my account. I called the manager and was Informed that the charge would drop from my card within 2-3 days. I waited until September 3, and contacted the store again and was told to come talk with the manager. I was told that the money would be credited back to my account. I met with the manager that evening and was told by the manager that I needed to dispute the charge with my bank. The following Monday, September 5, I contacted my bank and filed a report to dispute the $60 charge. I was informed by my bank, via email, that they didnt have any dispute rights in the matter and to contact the gas station.

Shell Sams Mart is NOT a BBB Accredited Business.

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