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Business Profile

Countertop Fabrication

Blue Sky Marble & Granite, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022 Blue Sky installed our countertop. There was a big scratch and marks all over the countertop. The installers said they never saw anything like that. Marks similar to when you try to remove a tape, but it leaves residue. They tried to remove it but it is in the material itself, not on top of it. Additionally there are round cloudy spots all over the countertop. Blue Sky sent two other professionals who tried to fill the scratch and sand it with a special machine. They could not remove the marks and said it must be a manufacturing fault. Another huge mistake was the sink cutout. They did it wrongly, so that we had to cut the back of the kitchen cabinet in order to have space to install the faucet. We had to bear the extra cost with our contractor for that. Because of the wrong cutout the sink and faucet are too far causing back problems as the stature is not straight.After the initial installation and the attempt for repair, there have been 4 further visits from Blue Sky. ******************** does not deny the problem, but he is waiting for their supplier to bear the responsibility. I stated to Blue Sky that our contract is with them, and we expect Blue Sky to act in a professional way. They can take care of the issues with their supplier on a parallel line. After more than 6 month of dealing with this problem, we would like a reimbursement of our money. We don't want to do further business with them, as to their unprofessional handling of the situation. This is the last email from Blue Sky on September 28th 2022, and since then we have not heard anything:"Few minutes ago **** leave our office. Now he say This Friday will have a answer. I dont know why take to longer. But for this weekend we will have a answer.Thank you for your patience.********."We appreciate your help in this matter. We tried for over 6 month to get their attention to take responsibility and reimburse us. There are a lot of issues and additional cost involved with this matter.

    Business Response

    Date: 03/18/2023

    To whom it my concern

    I was talking with ************** about this matter three monts ago and we sent a check for the job deposit, i asked them if they wanted us to remove the countertops but they decided to keep them.

    Thanks for all your help!

Blue Sky Marble & Granite, Inc. is BBB Accredited.

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