Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/25, I completed a form to trade in an apple iPad air 4 for $125 gift card to ******. I used the supplied packaging to return the iPad to Phobio. They received the iPad and upon inspection, they reduced the trade value to $25 dollar citing there was 9- display damage. No picture or proof of the issue. Just provided a picture of an iPad. This device was just inspected by ***** and BestBuy, with no issues found with the screen. There were no issues with the screen. The screen was in perfect working order when it was sent to them. This company needs to be shuttered due to dishonest business practices.

  

  Business Response

  Date: 06/03/2025

  Hello, 

   

  Unfortunately we could not locate a trade that we facilitated for you with the information provided. Please provide your full 11-digit trade confirmation number and the email address on file for your trade. 

   

  Thank you, 

  Customer Answer

  Date: 06/03/2025

  as requested 

  30237098626
  

  **************************
  
  

   

  Complaint: 23408758
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 06/04/2025

  ***, 

   

  Unfortunately, the trade confirmation number 30237098262, does not exist in our system. Please double check the number again, as it will appear in our automated trade emails sent to you. 

   

  Thank you, 

  Customer Answer

  Date: 06/04/2025

  see attached

   

   
  Complaint: 23408758
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 06/04/2025

  I sent a screenshot of the numbers requested. 

  

  Business Response

  Date: 06/04/2025

  Thank you for sharing your trade-in details. Please submit a new quote online and ship your device back for a second inspection. If we determine that an error was made during the original evaluation of your iPad, well gladly take responsibility and issue payment for the originally quoted amount.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a MacBook for trade-in and I received the empty box to ship the item. I put the device in the box based on the instruction and drop off the package at *** (Tracking # 1ZE9E5729042123522 with the weight of the package 6.60lb). Couple of days later I received an email that the package was received with no device and stated that if its incorrect to contact **** which I replied back to email and got no response. I didn't hear back from Phobio and email the company 2 more time with no response.

  

  Business Response

  Date: 06/02/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and lack of communication you've experienced.
  

  After reviewing the details of your case, we can confirm that the shipping box associated with your trade-in (Tracking #: 1ZE9E5729042123522) was received, but unfortunately, our inspection team found no device inside the package upon opening. We understand this is concerning, and we take situations like this very seriously.
  We also apologize if you did not receive a timely response from our support team. That is not the experience we aim to provide, and we are actively looking into what caused the delay in communication.
  

  To move forward, we are opening a full investigation with *** to determine if there were any issues during transit that may have led to the missing contents. We ask for your patience while this process takes place, and we will update you as soon as we receive more information. If you have any photos of the package before shipment or a receipt from ***, please share those with us, as they may assist in the investigation.
  

  Please rest assured that we are committed to resolving this issue fairly and transparently. You may reach us directly at ******************************************************** for any immediate questions.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted phobio and they verified the model number and they sent me a box to ship it to them they supposedly pay you for old devices with ****** gift cards as they are a third party that has contracts with ******. They received my **** and said it was not a model they support I asked them to ship it back when I received it it was completely destroyed glass screen was broken dents all over the screen they are refusing to do anything to help me get it resolved it was damaged in their hands or in shipment

  

  Business Response

  Date: 04/21/2025

  Thank you for filing a complaint. It brings attention to a common misunderstanding that many customers encounter, but one that is entirely preventable. We understand how this situation can be frustrating, as it often stems from a discrepancy between the device quoted and the device received.
  

  Many customers receive a higher initial quote but are disappointed when the offer is adjusted upon inspection. This is typically due to an incorrect model selection during the trade-in process. When creating a trade quote, customers manually select their device model and enter the serial number. However, our system does not automatically identify the device based on the serial numberit is simply used to match the device we receive with the quoted trade-in. I've attached our correspondence with you explaining that the model you selected was not the model you shipped us for trade-in. 

  In addition to the model you sent us not having a trade quote available, we found the iMac was damaged upon arrival. One of the first steps is to check the packaging for any broken pieces that would be evident of transit damage. Unfortunately, in your case, there was no broken glass or other parts found in the package. The outside of the shipping box also did not include any dents or open pieces, but we did notice that it was not properly packaged. 

  When we find ourselves in this situation, the customer is immediately notified via email and on their Trade Dashboard. (Please see attachment.) Your initial contact to our support team was in regards to the model not matching in which you requested to be paid $200. Upon explaining that there was no offer for your model, you requested to have it returned. When the customer asks for their device to be returned, it is returned in the same condition we receive it in. 

  You'll notice in the attachments that we have communicated a solution and are still willing to work with you regarding your trade-in. Unfortunately, our efforts have resulted in this BBB complaint. 

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in computer Mac book air. When it left our possession it was in great shape and completely functional.Received photos a week later of completely smashed and damaged computer, and email stating it was worth $0 We would have just kept the perfectly fine computer if we knew this was going to happen.We used supplied packaging materials and shipping label. Obviously come to find out that it was not insured

  

  Business Response

  Date: 04/17/2025

  Hello. After further review, we found that the shiping package was damaged and awarded the full trade value for your device. This payment has now been processed and paid. 

  Customer Answer

  Date: 04/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2025, I sent my iPhone 12Pro into Phobio (via **** through a ****** promotional program advertsing a ****** store credit based on the value of the phone, in my case $190. I am 100% cerain that I sent the phone in their provided packaging and Phobio is claiming that the box arrived sealed, yet empty. So now I am out the phone (which I could have sold) and they will not issue the giftcard as promised. They claim the box was completely sealed, but empty, which is absolutely not accurate. They said they would file a claim with *** for $100 and have not yet provided a tracking # for that claim, even though I have asked.

  

  Business Response

  Date: 03/06/2025

  Hello ****,
  

  We have filed a claim with *** on your behalf, and you can use your tracking number as a reference for the case. As mentioned, we are unable to process payment for a trade-in we did not receive, as we cannot verify the device that was shipped. Situations like these are taken very seriously, as they can raise concerns about potential fraud. When an empty box is received, we initiate a claim with the shipping carrier for a thorough investigation. If the claim is approved, *** provides reimbursement of up to $100, which is sent directly to the customer, not to us. We will continue to monitor the status of your claim and will reach out once we receive an update.

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23028415
  
  I am rejecting this response because: my phone was in that box that was sent to Phobio.  It was a sealed box and not damaged. They confirmed this via email.  I am 100% certain that the phone was in the box.  I would not waste my time with this if that were not the case.  

  After this incident, I went back to the woman who was promoting the Phobio via ****** tradein and came to learn that this is not Phobios first offense regarding missing phones and alleged fraudulent activity.  When I researched further, there were tons and tons of complaints on line about them and advising consumers to take photos every step of the way during the process when surrendering a phone to them.  Unfortunately, I did not see these posts until AFTER I was told my box was received without the phone inside, which is simply untrue.  
  

  I did remember to take a picture of the sealed box, AFTER I put my phone inside of it.  This box has to be mildly assembled before sealing it.  There was a slot inside of the box that was transparent so you could see the phone through it.  I slipped the phone inside, sealed the box and dropped it off at ***** WITH THE PHONE INSIDE OF IT. 

  If the box was sealed when it arrived at the Phobio location and it was not damaged, then this company is being untruthful when they tell me my phone was not inside of the box.  My phone qualified for $190 ****** gift card, so that is the value of this claim.

  Please research the integrity of this company and allow that to weigh in here with regard to my claim.  This claim is not an exorbitant amount of money, but this is based on the principle of Phobios false claim that my phone was missing from a sealed box. I have never filed a BBB claim in my life, but this is not right.

  Please review and advise.  Thank you kindly.

  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 03/07/2025

  ****,

  We understand your frustration and appreciate the opportunity to clarify the situation. Our process requires us to verify the contents of every package upon arrival. In your case, while the shipping box was received sealed and undamaged, our inspection found it to be empty. We take these matters very seriously and have procedures in place to ensure accuracy in our trade-in process.
  

  We encourage all customers to document their trade-ins, including tracking their shipments and retaining proof of contents before shipping. If you have a photo showing the device inside the package prior to shipping, we're filing a claim with **** as they are responsible for the shipment's integrity during transit. If *** approves the claim, they will issue reimbursement for the package, which is paid directly to the customer, not **********************.
  

  We regret that this experience has not met your expectations, but we must adhere to our process, which is designed to ensure fairness and accuracy in all trade-ins. If *** provides any additional details regarding your claim, we will be happy to assist accordingly.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they dont wanna pay but dont help take my clain done *** alredy aprov but the company need anser *** do pay me I am reaching out regarding my *** claim for my damaged cell phone. The damage occurred due to mishandling during shipping. However, I did not sustain any damage to my device prior to shipping, and you are not responsible for the damage itself.I initiated a *** claim, which has already been approved. However, *** is awaiting your response since you created the shipping label. Unfortunately, despite my attempts to contact you, I have not received a response to my ********* the rightful owner of the damaged phone, I should receive the claim reimbursement. You cannot collect the claim amount on my behalf. I kindly ask you to respond to *** as soon as possible to facilitate the resolution of this matter.

  

  Business Response

  Date: 02/24/2025

  Hi *******,
  

  Unfortunately, there was no reported damage to your shipping package or documentation from *** to support an approved claim. Our shipping kits are designed with a suspension sleeve that secures the phone in the center of the box, minimizing the risk of impact during transit. When properly packaged, damage is highly unlikely.
  

  However, if *** has provided confirmation of an approved claim, we will process the reimbursement for the amount they offer, which is $100. Please feel free to share any correspondence from *** regarding this matter, and well be happy to assist further.
  

  Best regards,

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22973688
  
  I am rejecting this response because: To fix the damage that was caused by transportation it will cost at least $528 dollars. I will not assume this responsibility and I send the cell phone in perfect condition.
  and your box is not a sign of any guarantee of not having damage on transport, there are thousands of complaints online about your trades ending up like this with a damaged product on the end and customer need suffering to get what's right. 

  follow the photos , This is my cell phone before sending it, I can even send the date the photos were taken, which was on the same day they were sent to you, and I also have a video. This huge damage was not on my cell phone the day I sent it.

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 02/28/2025

  Hello *******, 

  Unfortunately, we did not see any damages to your shipping kit that would show evidence of transit damage. Hopefully, when you saw any negative reviews, you will see our response regarding their case. We can definitely open a claim with the shipping carrier if needed. Please note, that if your claim is approved, they will only reimburse $100. If you need any more help, please let us know. 

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** was delivered my phone to them, and it has been more than 3 business days after delivered, but their still said no received yet. I trying many times to call and contact them, I never got any useful response , the term said that it will update in 2 business days after delivered, but I got nothing.

  

  Business Response

  Date: 02/20/2025

  Hello Can, 

  We emailed you today to notify that your trade was marked received and it is now going through the inspection process. This typically takes up to five business days to complete. We'll be sure to email you again with all trade updates or you can continue checking your Trade Dashboard. 

  Best regards, 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in my I phone with authorized trade in #*********** back in October of 2024. I never heard anything back. Checked status online and it said I had been sent an e-gift card for *****. I have never received this and I have reached out via email 5 times. No response.

  

  Business Response

  Date: 02/17/2025

  Hello ****, 

  It seems that you are not receiving our messages. I've attached a screenshot of us solving your suport tickets regarding your payment that Shop Card has sent you. The message we sent you read:

  Please check your spam or junk folder for your payment email would've come from the address "do-not-******************** or   ***********************************************************.  If you cannot locate your payment email, contact ****** Shop Card *************) directly to have your payment email resent. Please let us know if you have any additional questions.
  
  

  Phobio does not send payments to customers. We send the amount to be paid and to whom should receive it and Shop Card processes them. 

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible company to deal with. ******** was offering a special promo price on one of their phones with a trade in. The trade in was facilitates by Phobio. It has been nothing but disaster after disaster.First - it took over two weeks for the box they send to trade in the device to arrive. I sent the device there way several days before the 21 day cut-off they specify. They received the device - the day after receiving the device they inspected it and assigned it a value - then on that exact same day, without ANY correspondence, they sent the device back to me and claimed I did not send the device within 21 ******** - it's been nothing but automated reply after automated reply and absolutely zero help resolving the issue - despite the fact that the issue was on their end, not mine. Just terrible and at this point, stressful.

  

  Business Response

  Date: 01/29/2025

  Thank you for sharing your feedback, ******. Were sorry to hear about your experience and any frustration it caused. However, this gives us an opportunity to explain the details of your trade and clarify the circumstances surrounding your review.When quotes are created, they include a set expiration date to ensure the devices value reflects current market conditions. With ********'s trade-in program, if a trade-in isnt received by the deadline, the quote automatically expires, and the device must be returned to the customer. In your case, your trade quote expired on 12/23, which was the required delivery date. While your shipping kit was delivered on 12/11, you dropped off your trade on 12/21just two days before the deadline. Since we use *** Ground for shipping, which typically takes up to five business days, the package did not arrive in time to meet the deadline. The trade must be RECEIVED, not shipped, by your quote expiration date.We appreciate your feedback and are always looking for ways to improve our processes. However, in this case, the dates and facts are clear. If you need further clarity or would like us to provide tracking details, please dont hesitate to reach out to our support team.
  
  
  

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22871287
  
  I am rejecting this response because:

  Phobio states you have 21 days from the purchase of the item from ******** for them to receive your trade in device. If you reference the screenshots, I did not receive the trade in kit until 10 days after purchasing the phone - which is counted against the customer - leaving me with 11 days for them to supposedly receive the device. They send it with a return label using *** GROUND shipping - which on average takes 5-7 days to reach it's destination. I sent the device on December 21st - keep in mind this is during the busy Holiday season - and they didn't receive the package until January 6th - so it took 16 DAYS for them to receive the device. How is it legal or ethical for any of this time, especially during the Holidays, to count against the customer? This is an inherently flawed process. There is practically no way that the device would have been received within 21 days during the Holidays, even if I sent the device to them the exact same day I received the box they sent - given the time it would take for it to travel from ******** to Georgia State. 

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 01/29/2025

  Austin, 

  We receive many devices within the dedicated 21-day window during the holiday season. This is a matter of when you dropped off your trade for shipment. It was shipped two days before it was due, which we agree with your statement, it would not have arrived on time. Per the terms of ********'s trade-in program, we can not reopen a trade-in for a trade that has expired since trades are only applied when an order is placed.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22871287
  
  I am rejecting this response because:

  It took from December 21st to January 6th to arrive back at your location. We are talking about using *** GROUND shipping from WA State ALL the way to ************* during peak holiday season. Again - 11 days to get to me and a whopping 17 DAYS to get back to you. With these sort of timelines and policies - there's absolutely no way you could guarantee that the phone would have gotten to you 21 days EVEN IF I sent the phone to you the same day I received the box. 

   

  Phone Shipping Kit received 11 days after placing order with ********, leaving 10 days remaining to meet 21 day "policy"

  Phone took 16 days to arrive at your location after sending it. 

  How any of this is the customers fault is seriously at question. How can you legally offer a 21 day trade in window, when you utilize ground shipping that took 11 days to arrive to a customer and 16 days to arrive back to your warehouse. Given those times - had I sent the device on December 11th, the exact same day I received the box to place the trade in device into, it would have still been 6 days late.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Smartphone Trade in Device initiated on Dec 22, 2024 thru ********. Upon checking Phobio dashboard, status still shows device not received by Phobio. The *** tracker used to ship back to Phobio was 1Z E9E *********** 0550 which *** shows Phobio received package on 1/8/25 at their ******, ******* location. There is in incorrected *** return tracker on my Phobio account/dashboard. Perhaps that is the issue. It took several weeks to receive a shipping label this after multiple requests to Phobio. I have been receiving emails from ******** telling me that Phobio has not received the device and it must be received by them no later than Jan 20, I have emailed Phobio several times and requested that my account be updated. Response emails indicate they were closed for snow. All follow up emails/tickets have gone unanswered.

  

  Business Response

  Date: 01/21/2025

  Hello *******. Your trade was successfully completed on 12/19. With ********'s previous program, you receive the trade-in credit upfront, not after we've received it. As we have explained in our previous responses to you through support, there was an issue with the shipping kit tracking, but rest assure that it was still be delivered to us, which it what happened. If there are any other issues you experienced, please let us know so we can discuss. 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22829201
  
  I am rejecting this response because:

  ******** does not give a credit up front for this trade.  If that were the case I would not be reaching out and asking for this to be investigated.  ******** is still waiting for an update from Phobio before issuing a credit back to my credit card.    

  The bottom line is this.  Phobio received the device back on January 8th 2024 at their location in ***************  As of today Jan 21st, Phobio still shows no receipt of the device. Is is lost in their warehouse?     UPS Tracker 1ZE9E5720342860550.  

  Phobio has not provided any substantive information about this transaction as they have indicated.   

   

  Dear BBB, Please let me know who this individual is.  I have letters prepared to their executive offices in ******* and I am probably going to begin a small claims court claim.  

  Sincerely,

  
  ******* *****-*****

  

  Business Response

  Date: 01/30/2025

  Hello *******. If you can provide the **** of the phone you shipped us, we can check our facility to see if it was delivered and received by our team. 
  Thank you, 

  Customer Answer

  Date: 01/31/2025

   

  Here is the IMEI. 

  motorola edge (2022)
  IMEI 1: ***************

  I attached a pic of the *** shipping label before I sent the return package back to Phobio.    The package was received at that Deluth, ** address on Jan 8th.  Signed by *******.  It says left at Dock.   The first *** return shipper package from Phobio came very late.  I ended up with two, not sure which was the original *** tracker .  The other *** tracker was  1Z E9E 572 4299 9131

  Thank You

   

   
  

  

  Business Response

  Date: 02/03/2025

  Hello *******! We are having our team check our facility for your package since a different shipping label was used than the one we have on file. Once we hear back from them, we will provide an update via email. Thank you. 

  Customer Answer

  Date: 02/07/2025

  Phobio has indicated they will check for my phone.   Please leave this open until they respond.  Thank You 

  Phobio Account Id:   ***********  

  UPS Tracker:  1Z E9E *********** 0550  - Received by Phobio on January 8th in ******, *******

  Smartphone IMEI:   

  motorola edge (2022)
  IMEI 1: ***************

   
  

  

  Business Response

  Date: 02/11/2025

  Hi *******, 

  Our team has completed their review of this case and the phone in question was located and we have notified ******** to issue the credit to your account. We appreciate your patience as we investigated your trade. 

  Please let us know if there is anything else we can help with regarding your trade-in. Credits typically take between 5-10 business days to reflect on your account depending on your bank. 

  Best, 

  Phobio Support 

  Customer Answer

  Date: 02/14/2025

  Thank You.  Moto has credited my account.  I wish this didnt take 10 emails, letters to your CEO, mr ******* and complaint thru the BBB. I could never use Phobio again given this scenario.