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Average of 16 Customer Reviews
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Review fromPeter K
Date: 04/17/2024
1 starPeter K
Date: 04/17/2024
Shady company was offered $240 for my under 1 year old OnePlus 10pro. Phone was in perfect condition. Always in a case. Phone bought directly from OnePlus. After I sent phone in I received a laughable re-quote. They stated there was damage on the display which there wasn't. The phone was still under the 1 year warranty. If there was anything wrong with the phone I could have sent it in to OnePlus for free for repair or free replacement. They only offered $80. It's Oneplus' loss since I have emailed them i will never buy a phone from them again...
Phobio, LLC
Date: 04/19/2024
****************, We're sorry you are unhappy with the final trade-in value for your phone. Unfortunately, your phone showed significant screen burn-in, so we could not offer the original amount offered by OnePlus. Whenever a customer does not want to accept the revised quote, we can ship their device back to them at no cost. In your case, since accepting the revised quote, your phone can no longer be returned, and you will receive your payment. We wish you the best *****!Review fromMichael G
Date: 01/28/2024
1 starMichael G
Date: 01/28/2024
I purchased a new device from ******** Mobility LLC., (motorola.com) and I used their electronics device trade-in program (provided by Phobio, LLC) to reduce the final cost of my new device. I was offered $100.00 USD for the trade in of my old device and upon receipt of my my old device, ****************, sent me an e-mail stating that my offer was declined and that my old device was being returned to me.After reading reviews from other consumers, I suspected that my device was damaged in transit and/or by Phobio, LLC. However, upon receipt of my returned old device and with the exception of some dirt and smudges and the adhesive from an affixed sticker, it was in the same condition as I had sent it to them. I messaged them (Phobio, LLC) in regard to my offer being rejected and I received no response.On that day and after performing a simple investigation, I discovered that the trade-in value of my old device had dropped to $35.00 USD.I reached out to ******** Mobility LLC, in regard to this matter and informed them of my discovery and they had no answer but to provide me with a return shipping label for my new device that I had purchased from their website. Needless to say, but that the failure to honor offers made to consumers is clearly a bad business practice and I strongly recommend that any other consumer refrain from doing business with this company, Phobio, LLC.Phobio, LLC
Date: 01/29/2024
Hello *******. Unfortunately, we could not find a trade-in or any contacts with our support team for you with the information provided in your review. Please contact us at ********************************** with your trade confirmation number if further assistance is needed.Review fromAngellika M
Date: 11/01/2023
1 starAngellika M
Date: 11/01/2023
I shipped my iPhone on September 28th, 2023 and it was approved to get a $70.00 ****** gift card and I received an email on October 5th, 2023 it processing for delivery. Its now November 1st, 2023 I have yet to receive the gift card.I email and phone support @ Phobio and no response. I also Emailed CEO ******************************* and no response.This is my tracking information This is quite disappointing they quick to *** the shipping box and give you 7 days to ship. They should be able ship or email the gift card within 5 business days.Phobio, LLC
Date: 11/02/2023
Hello Angellika. We're sorry that you have not received your payment. Since you signed up to receive a physical Shop Card, those are delivered in 15 days via ***** We don't see that you contacted our support team at *********************************** Please do so if you are still unable to locate your Shop Card.Review fromBlair D
Date: 01/17/2023
1 starBlair D
Date: 01/17/2023
Did not respond when ask about update on balance left on my trade in. Phone number said "we do not have customer service available by phone, please email". I emailed and never heard back. When customer service is your main job and you don't do that well, what kind of company are you?Phobio, LLC
Date: 01/20/2023
Hello ***** and ******! Our Support Director personally responded to your previous email in September as well on 1/17/23 regarding how to view your Apple Gift Card balance. If you are having trouble locating our emails to you, you can view your balance online at *************************************.Review fromRob H
Date: 10/03/2022
1 starApple uses this company for their trade in program. DO NOT USE THIS COMPANY OR APPLE TRADE IN PROGRAM. Phobio offered 240 dollar on an iPhone 13 Pro that they claimed to be have major crack on the screen. The phone itself always have a screen protector on it. So beware when dealing with them.Review fromKevin C
Date: 08/21/2022
1 starI think they stole my macbook. I sent in a macbook that was quoted for $400 and they offered me $100. Then, when I asked for it back, they said they sent it in the mail but I never received it. DO NOT USE. DO NOT USE.
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