Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my Apple 11Pro *** to Decluttr on July 25, but seven days have passed, my paypal still hasn't received the payment from Decluttr. I tried to contact Decluttr by email for two days in a row, but I haven't received any reply yet.

  Business Response

  Date: 08/04/2022

  I am very sorry no payment has been received, I can see the order for an iPhone 11 Pro *** is 1364038.

  We have two tracking numbers on this order, and neither are active. 1Z867E8W9096016374 and 1Z867E8W9090257419 are the *** tracking numbers which were provided by us for this order. Both are showing as inactive and therefore the item is not showing as sent. 

  Please provide proof of postage for the item, and we can then look into this for you. 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I traded in two iPhone 12 pro maxes for $657 each and one iPad that was quoted for $115.50. They said we switched the labels of one of the phones and the iPad and gave us a new quote for the iPad for $24, which we declined. We got the iPad back after a lot of back and forth. They then sent us $115.50 (the original price of the Ipad) for one of the iPhones. They are refusing to send us the rest of the over $500 that they owe us for the phone claiming they already paid us. We have tried to email multiple times, called the discontinued number, contacted chat, and have been hung up on over 30x. They are refusing to send us the rest of the money or our phone back. We are now out over $500. They stole from us and claimed we agreed to it which was never the case. In order to do an updated price, they need to make us a new offer that we accept or decline, which they did not. They are taking our $657 iPhone and saying they paid us for it even though they paid us for the iPad price and not the phone. We will happily send the $115.50 back to them in exchange for our $657 phone or we would like the rest of the money they owe us for the phone. We have all the proof, agreements, chats, and contracts. We also have proof that they had a warehouse error and didn't update the price of the phone when they submitted it, even though the documentation says "Wrong item".

  Business Response

  Date: 08/04/2022

  I am very sorry for the errors faced during the processing of your order.

  Having looked into this, I can see order 1338907 was for an iPhone 12 Pro **** which was received, however this was outside of our price guarantee time so a total of $627 plus $30 promotion was paid. Totalling $657.

  I can also see that order 1338912 was for an iPhone, however we received the iPad. This was tested and found to be faulty, however this has been returned to you now.

  Order 1351962 was for the iPad however, was the order the phone was processed under. Unfortunately due to the way our system works, we cannot increase the value via the order, so this should have been done manually and the payment issued separately for you. 

  As the second order for the iPhone was made over the duration of the price guarantee period, we would not be able to honour the $650 for the item. For the iPhone, we would only be able to issue the current price on our website, plus the $30 promo. This would total $657.00. As we have sent over $105.00 already, as well as $10.50 promo, the separate $541.50 will be issued now. This will be sent to the payment details provided and received shortly. 

  
  I am very sorry for the confusion and inconvenience caused. 

   

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent items to this company for trade in value. After reviewing the terms and conditions i understood that all three items, if accepted would complete the order and a payment would be sent to me. No where in the terms does it state that partial amount would be paid if there are issues with a device being locked. The devices i sent work together and i have kindly requested that they be returned to me and the order canceled as the plan is to sell them together. After speaking to multiple people at the company, i continue to get the run around about escalating this issue. This company is a joke and i can see why so many others have issue. Would recommend NEVER doing business with this organization.

  Business Response

  Date: 08/04/2022

  I am very sorry to hear that you are unhappy with the way in which your order 1362634 has been processed. 

  When items are sent in to us, they are individually valued, and sent in as separate valuations. 

  Having checked, I can see that the Apple Watch, and Keyboard were both fully working and accepted due to the fact they matched the condition they were sent in. 

  As per our terms and conditions, we do not accept iOS 7, iOS 8 or iOS 9 (and any subsequent versions of iOS) which havent been removed from iCloud, have Find My iPhone turned on or are subject to any other iOS security features.

  We allow 4 days for this to be removed, and can then retest it, however for this order we retested twice, and it was still locked both times. Therefore this item has to be automatically returned to you. 

  We cannot return the Keyboard as once we have received your items, checked them and dispatched payment for them to you, then ownership of the items passes immediately and irrevocably to us.

  We must emphasise the importance of reading the terms and conditions prior to creating an order. We have paid for the 2 accepted items, and returned the one IOS locked item back to you free of charge. 

   

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17651277
  
  I am rejecting this response because:

  I understand and accept the conditions that the keyboard and apple watch  are now unreturnable to me, and I have received payment for these items. However, I have been attempting to contact your company by chat and phone multiple times about the Ipad being returned to me. I have tried countless times to reach by phone and have been unsuccessful only getting a busy signal throughout multiple days. Through chat, I have reached multiple agents that state that my Ipad pro would be returned to me in 48 hours, this has been since Saturday July 30 and today is August 4. I have yet to receive a tracking number or shipping confirmation for return. This is a high value item and I would like it back as soon as possible, then I would consider this issue fully resolved. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/05/2022

  I completely understand your disappointment that the item has still not been returned to you. This has been dispatched from our warehouse via DHL and has the tracking number 420705549361510912400640986084. 

  This can be tracked here: https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=******************************

  I am very sorry for the delay in receiving this back. 

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold this company two Apple Watch series 7 order number# ******* on July 20th for the amount of ****** and they received it on July 25th I kept getting the run around and different excuses and lies from different customer service reps saying my items passed quality assessment payment would be made and other agents saying it wasnt processed and it was back order of delays this company is not worth it too much hassle

  Business Response

  Date: 07/29/2022

  I can see the items were undergoing quality assessment, as they arrived on 26th July, however you have now cancelled the order via the website and therefore we will be returning them to you. 

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/07/2022

  I sold two Apple Watch series 7 to this business for the amount of ****** and I canceled my order and requested to have my property returned to me this has been going on for almost 2 weeks I have not received my returns nor has there been any attempt to return my property order number is ******* either honor my payment and pay me the money that was originally owed to me or return my items that I have requested numerous times I have been getting lied to about my return from numerous customer service agents this company needs to be investigated cuz they stole my property without making any attempt to return my items every customer service agent gives me the run around and continues to give me excuses and lies..

  Business Response

  Date: 09/08/2022

  I can see that you requested the return of both items from your order so we have sent these back to you. 

  The tracking numbers were 420021899361210912400627726657 and 420021899361210912400627718751. 

  Both were marked as delivered on 6th August to the address we have on your order. They were sent via DHL. 

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent decluttr my Series 6 Apple Watch with an online offer of $145.70 and an additional 10% extra cash of $14.57 for a total offer of $160.27 (Order Number *******). I received an email stating that the item had been received and that it would be checked and processed within 24 hours. The next day I got an email stating the watch was still attached to my iCloud account, via their instructions I removed the watch from the account and let them know it was ready to be retested. The next day I received another email stating that the watch was still attached to the iCloud account, so once again via their instructions I ensured the watch was removed from the account (which it was), once again I let them know it was ready to be retested. It has been a week and has not been retested and each time I reach out to customer service I get the run around; they tell me to wait 48 hours for it to be retested and someone will reach out via email. I've reached out via Live Chat on 7/20, 7/22, 7/25, & 7/27.

  Business Response

  Date: 07/29/2022

  I am very sorry for the delay in receiving an update. I can see that the item is currently undergoing retesting and should be completed today. You will then receive an update regarding the payment of your item

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17635946
  
  I am rejecting this response because: after chatting with a live chat associate at 2:45 I was told there is a backlog at the warehouse, and it won't be done today. this is starting to get frustrating as this has been the ongoing excuse for the last week. Either the watch needs to be retested today and an offer needs to be made or the watch needs to be mailed back to me today as I am moving to a different state on August 2nd.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/04/2022

  I am very sorry the retest was not done within the time frame expected. Due to the delay it has been escalated as a matter of top priority and as soon as there is a further update we will provide you with one. We are working on this as a matter of urgency. 

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17635946
  
  I am rejecting this response because: my apple watch has been sitting in their warehouse for two weeks waiting retest. I need an answer ASAP.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/02/2022

  The device was retested and paid for on 5th August. You should now have payment for the item. 

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used DeCluttr to sell a cell phone. They sent me a *** label to use to send it back. After not receiving the $$ 9 days after the package was delivered, i reached them via chat and was told that the package was lost by *** and a claim needed to be filed. Because i dont have the receipt from the *** store EVEN though the package was signed for , no one will say when/if I will get the money for the sale. The package was signed for using the label they provided from ***. I am requesting the owed money.***** told me the package was damaged via chat ************ said it wasnt received.I believe this is a scam and they have my cell phone but now wont pay me.

  Business Response

  Date: 07/28/2022

  I am very sorry for the confusion caused surrounding this order. I can confirm the box was received, however the box was damaged and appears to have been tampered with. Due to this, we need to open a courier claim for this as it appears the item has been stolen in transit. 

  
  In order to do this we require the Proof of Postage receipt which is provided by the courier, when the item was sent initially. Without this, we do not have grounds to open a claim and cannot proceed any further. 

  As per our terms and conditions, to make a claim for a lost order (subject to the Company accepting and confirming that it has not received your parcel), the Customer must posses and be able to provide upon request a valid and authentic collection receipt. 

  Therefore, without the receipt this is not eligible for a claim. 

  Customer Answer

  Date: 07/28/2022

   
  Complaint: 17635247
  
  I am rejecting this response because: You have proof of delivery which *** will accept.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/28/2022

  As per our terms and conditions, we require a copy of the postal receipt. This is required by us, and by *** via our agreement with them. 

  We need this to form the basis of a claim for a stolen item in transit. 

   

  Customer Answer

  Date: 07/28/2022

   
  Complaint: 17635247
  
  I am rejecting this response because: you signed for the package. i dont accept the response. My business files claims with *** all the time and they NEVER ask for the receipt but rather the packaging received. I think you are simply trying to scam. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/24/2022

  As the device has been stolen and not received, we must follow our claims procedures and policy in order to do anything further with this order. 

  The box received was empty. We would require the postal receipt from **** as this includes the weight of the parcel, as well as other important information for our claims department. 

  
  We would also benefit from the **** of the device being provided. This can be retrieved by contacting the retailer the item was originally bought from. 

  The requirement of the receipt is outlined in our terms and conditions and we cannot do anything further without this. 

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17635247
  
  I am rejecting this response because:
  
  i already sent the IMEI

  package weight is available online through ***** as the shipper on record you have this information 

   

   

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************

  Business Response

  Date: 09/02/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  We have reviewed this situation at length and a senior manager has confirmed we will be paying for this order in full. Payment has now been processed and should be received within 3-5 working days.

  Customer Answer

  Date: 09/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please do NOT close case until $$ is issues as promised.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had issues with an order and reimbursement by the company and I sent two letters to the president without as much as a reply. I will copy my first letter which outlines the issue. One would think that a company which deals with the public could come to some simple conclusion."Dear ****************, I am writing to you regarding an issue I am having with your company. In December, I had purchased from Decluttr, McLeods Daughters - The Complete Seventh DVD (************), Order Number. **************. At the time, the description of the item was not very good and when it arrived, I discovered that it was a PAL version for ********, which was of no use to me. I contacted Decluttr with the problem and was advised to return the item and was advised thatWe will refund the order and return postage costs upon the item's arrival. This seemed straight forward and I returned the item, immediately. A refund for the item was made through ***** but the refund for postage was not. I queried **** about this and eventually they concluded that an arrangement had been made with your company and I had to pursue it with you. I did just that and after exchanging a number of emails with your company representatives, some of which I have enclosed with this letter, we have reached an impassible situation which I hope you will be able to rectify. The issue is that I have been advised that the refund for postage, $10.83, can only be made through PayPal. I do not have an account with PayPal and cannot create an account, as I do not have a cell phone. I hope you will know of some other method to refund my postage cost, such as crediting my Master Card account or a cheque or some other means, as I was only following the instruction from your company and in accordance with what I was directed, that a refund would be paid and it was not dependant on PayPal. I have never had any other problems with dealing with your company and hope that some way of rectifying this issue can be found."

  Business Response

  Date: 07/28/2022

  I am very sorry for the ongoing issues faced, and that you were promised a refund of shipping costs but this was not received. 

  Please confirm the Account number and Routing number of the bank account you would like us to issue payment to and I can get this sorted with our accounts department immediately. 

  
  Alternatively, I can get a check sent out however this may take up to 2 weeks to arrive. 

  Customer Answer

  Date: 10/10/2022

  I most definitely have not received any communication or refund from Decluttr. Thank you for your work on my behalf, **************************

  Business Response

  Date: 10/12/2022

  I am terribly sorry for any confusion. I can confirm we requested further information from you to issue a refund. Please confirm the details requested or we are unable to help further. 

  Business Response

  Date: 12/07/2022

  We are very sorry that no correspondence or refund has been received, 
  Please see below the message we sent in July, which was not responded to: 

   

  I am very sorry for the ongoing issues faced, and that you were promised a refund of shipping costs but this was not received. 
  Please confirm the Account number and Routing number of the bank account you would like us to issue payment to and I can get this sorted with our accounts department immediately. 
  
  Alternatively, I can get a check sent out however this may take up to 2 weeks to arrive. 

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 17632011
  
  I am rejecting this response because: So what additional information do they want? They have admitted guilt, I requested a check and they have my address. What else is there, other than to send me a check? **************************
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/16/2022

  Unfortunately, we have not received confirmation of the preferred payment method, therefore have yet to provide a check or payment. As the previous response indicates you are expecting a check, we will issue this shortly for you. 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 17632011
  
  I am rejecting this response because: I did request a check be sent and included my address although they would have already had it. *************************, *******************************************************************************************************, and I do wish to receive the refund as an check.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a total of 5 items to decluttr totaling $1,107.43. I packaged them together in one box as instructed and used the supplied *** shipping label decluttr provided. *** Tracking #1Z867E8W9099852812. Item was confirmed delivered successfully to decluttr on June 24, 2022, signed for by ********* A week past and I hadn't received payment for these items so I contacted decluttr's customer service via chat. They informed me that I hadn't been paid yet because when they opened the box some of the items were "missing". They said items were most likely stolen during transit and reassured me I would still be paid for these items. I had to submit all documentation of the shipment and details about all the items contained inside. **************** confirmed they had everything they needed from me and I would receive payment within 48 hours. A week later still haven't been paid so I contacted decluttr again. This time the representative told me that there is an issue on their end preventing them from issuing payment and they would escalate to their manager who would fix this. I was told again 48 hours to receive payment. Still never received payment. Contacted decluttr customer service again and this time the representative tells me that the manager was unable to fix the issue and he escalated directly to the billing department who would issue payment. Again was told 48 hours to receive payment. It is now July 27, over a month has passed since they items were delivered to decluttr. I've contacted several times and customer service can only tell me that the issue is still being reviewed and they would request prompt feedback about what is going on and why this hasn't been resolved. This has been an absolute nightmare do deal with, this will be my last time working with decluttr. I want full payment sent to me on this order. Its ridiculous that this has not been resolved yet.

  Business Response

  Date: 07/28/2022

  I am very sorry for the ongoing issues faced. Our complaints department have received an escalation and begun dealing with this today. 

  Our claims department have reviewed and confirmed we have no reason to believe the mobile has been stolen in transit. We have no signs of damage on the parcel received, indicating the item has not been tampered with, nor has anything been removed from the box.

   

  In order to look into this further, we would require the **** of the device. 

  without this, we have reason to believe the item was not sent and therefore cannot issue payment for the missing phone. All other items in the order are due to be paid in full. 

  Customer Answer

  Date: 07/28/2022

  I already provided all this information the first time I contacted Decluttr customer service. ********************** has not ONCE contacted me about this. Absolute Lie!

  Here is all the information about the device again: (also attached receipt from apple.com where the device was purchased which contains the same info).

  iPhone 13 Pro *** 128gb - Unlocked

  IMEI Number: ***************

  Serial Number: **********

  Business Response

  Date: 07/29/2022

  Thank you for confirming the requested info. The claims team have now completed the investigation and processed the full original agreed payment for this order of $1107.43. 

   

  This will be sent to the payment info input on your Decluttr account

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my laptop to Decluttr, shipped it and it has since been delivered. Its been two days and my account still says that theyre awaiting my order. I am waiting on $570 from them. The order number is *******. The tracking number is 1Z867E8W9090063495.

  Business Response

  Date: 07/28/2022

  I am very sorry for the delay surrounding this.

   

  I can see the item was revised in price due to the length of time which has passed since the order was initially placed with us.

  The new price has been accepted and will be paid today. 

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a phone to trade in for cash to Decluttr. The phone arrived July 16th, I have *** confirmation and confirmation from them. They changed the cost and I approved the new amount they offered. This happened all on July 16th. They stated money will be sent within one-two business days. I waited and had no response or updates. I finally contacted them, inquiring about why its taking so long. They claimed my bank information was wrong. So I changed it. They now claimed, July 22nd, the money will get to me within next business day. Now, July 26th, nothing still. ive attached screenshots of email exchange Ive been having. They now claimed today that they sent it and had me sent bank statements, assuming they didnt believe me In that I hadnt received it. I would like the money Ive been promised, for the item I sold them, to be deposited.

  Business Response

  Date: 07/27/2022

  I am very sorry payment has still not been received. I can see this was processed and failed a few weeks ago, however as you updated the details we passed this to our accounts team on 22nd to get this reprocessed. They have confirmed with me that this has been done yesterday on 26th July, and therefore please allow 3-5 working days for this to be received in your account. 

  Customer Answer

  Date: 07/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************