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Business Profile

Exercise Programs

Workout Anytime

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Workout Anytime's headquarters and its corporate-owned locations. To view all corporate locations, see

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Workout Anytime has 2 locations, listed below.

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    • Workout Anytime

      1600 Kennesaw Due West Rd NW Kennesaw, GA 30152

    • Workout Anytime

      800 Whitlock Ave NW Ste 106 Marietta, GA 30064-4665

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 31st, 2024 $39 Charged me twice for annual fee. I went in and **** took my payment on a debit card. Then they ran it back on my credit card for the same amount

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried on 3 separate occasions to reach the manager at this establishment but she is never available during buisness hours, I spoke with another employee who assured me that the card on file had been changed. This apparently never happened and my card was charged. ***** the manager there proceeded to explain how rude I was for wanting an explanation on why my card was charged for services I no longer wanted after successfully ending my membership. Not only did I bring multiple people to this establishment I spent hundreds of dollars here myself and the minute I leave all of a sudden no one wants to communicate only forcibly charge my card and claim to have reversed charges that instead go from pending to posted because of personal feelings they have. I have already alerted my bank to the fraudulent practices here and hope to have this as a warning.

      Business Response

      Date: 08/27/2024

      Mrs. ****** was a member of the Workout Anytime ******** location. She cancelled her account. She had an account that gave her family members special benefits when they were "add ons" to her account. All of the accounts she has an as add on were coming out of Mrs. ******* credit card. 

       

      On 8/9/24 I wrote to Mrs *************** wanted to reach out to get your account updated and corrected. I understand that you updated your card on file but it may have only been applied to one of the 3 accounts. This is what we see in our system right now:


      Blessing is on card 0011
      Blessing ** is on 0234 
      Onyekachi is on 0234


      Unfortunately, the 0011 card was added to only one account. We understand it is an inconvenience, but we need to get the account holder of the card to call us at ************ and update Blessing ** and *********'s accounts. 

      I can have the money reversed (Takes 3-5) days, and the 2 accounts would show as past due until someone puts a card on file for it. How would you like me to proceed with this?

      We apologize for any inconvenience in this matter and appreciate your understanding.

      ----

      We were within our rights to charge this card, as there were signatures on file that are attached to this as well. She wanted the card changed and to have a different card billed. We refunded the money back to her card, so that her mother and siblings could come in and use their own card to pay in the future. We did every single thing she requested of us. 

      I have uploaded the entire email thread to this as an attachment. 

      I have also uploaded her contract with us, where you will see her signature on the card ending in 0234. We were not wrong for billing this card, but still made sure we took all the extra steps she requested so ensure another card was on file. Mrs. ****** was very agressive with us, told us she was going to come teach us how to do our job, and within the first couple minutes of asking us to do this for her told us she was contacting the BBB. 

    Workout Anytime is NOT a BBB Accredited Business.

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