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Business Profile

Fast Food Restaurants

Wendys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 24, 2022, I placed a mobile order to be picked up at the drive-thru window at the ******* location on *********************************************************************************** (store #****). Upon arrival, I was informed that the carbonation for their soft drink machine was not functioning and thus the drink on my order could not be provided. This was the second time in a month this happened, and just like the first time, they countered my request for a refund by attempting to pressure me into accepting a substitition. When I remained adamant in my request for a refund, I was again rudely informed that the store does NOT refund mobile orders and that I would need to contact corporate for a refund. The first time this happened, I spoke to the store's manager (*****************************) and he arranged for the order to later be remade after a considerable delay. I decided to try going through him for my refund again instead of having to make a corporate issue out of it, but this time he tried to claim that no one there remembered me (despite my having a receipt in hand with my name and the time shown clearly) and refused my request for either a replacement order or a refund. He then proceeded to completely ignore subsequent attempts at contact, which prompted me to reach out to corporate again last week (October 5). Despite clearly explaining that part of my problem was the manager ignoring my simple request, they chose to forward the message to him and he is now once again ignoring the issue, probably hoping I simply go away.

Wendys is NOT a BBB Accredited Business.

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