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Business Profile

Jewelry Stores

D. Geller & Son

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for D. Geller & Son's headquarters and its corporate-owned locations. To view all corporate locations, see

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D. Geller & Son has 3 locations, listed below.

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    • D. Geller & Son

      840 Ernest W Barrett Pkwy NW STE 520 Kennesaw, GA 30144-4829

    • D. Geller & Son

      840 Ernest Barrett Parkway Kennesaw, GA 30144

      BBB accredited business seal

    • D. Geller & Son

      5975 Roswell Rd Ste B225 Sandy Springs, GA 30328-4055

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my wedding ring at **************** and Sons 12/11/ 21. My husband and I were married 12.12.21. The ring was delivered to me 1/12/22. I provided the diamond to **************** to be set in the ring. The diamond was given to me by my mom and dad, it was their diamond from my moms wedding ring. I have worn it for 18 years daily. The diamond has been in my family since ****. In 2006 I had the diamond appraised. **************** did not measure the ring in front of me. They gave me the chain back and took the diamond and told me that they would set it. The diamond in the ring is not the same diamond that I gave them and I have my original appraisal to prove it. The Manager at ************************ named *************************** refuses to look into the situation and has taken the stance that no one would ever switch out the diamond. After 3 attempts to resolve, they have refused to investigate, and I have filed a police report. Appraisals are attached, and additional details are attached.

      Business Response

      Date: 02/04/2023

      D.Geller and Son is an 84 year old ******* jeweler, where customer service and satisfaction is our top priority.  In reference to the above, Our General Manager and ********************* of American Diamond Graduate, *************************** has explained to the complainant that the very old appraisal she is referring to was done with the diamond mounted in a double bezel pendant.  This mounting prevented the appraiser from being able to weigh the stone, he guessed the carat weight.  The bezel mounting covers part of the diamond, all the way around, so accurate measurements could not be taken to guess the weight, further, you cannot accurately ascertain color and clarity of a diamond mounted this way.  We removed the diamond per the customers request and set it in the ring.  Before putting it in the ring, our Master jeweler weighed the stone so that we could give her an accurate appraisal.  This jeweler has been with D.Geller and Son for many years and is extremely trust worthy.  He has complete access to all assets of D.Geller and Son and there have never been any problems....ever.  Further, there would be virtually very little gain in taking her diamond and switching it for the one described in our appraisal.  The Jewelry Industry recognizes that mounted diamonds cannot be appraised accurately.  The old appraisal is very very old, and we have no idea where the piece has been and who handled it between then and 2021.  ***************************** has stated that the energy in our ******** store is not good, and that she doesnt like our ***** Mill store because we use plug in air purifiers and they can give her cancer, she also cited her Parrot as proving the diamond is not hers....the stated that the Parrot pecks at the diamond in her ring because he knows its not the same one.  **************** did not refuse to work with her, but after all this, he referred her to our attorney.  The situation had reached that point.  She actually asked us to get a search warrant for the jewelers home, to find the diamond!  I have been the President and CEO of D.Geller and Son for 48 years... our integrity is superior and I trust all our associates with all my heart.  I am. so sorry for her upset, but this is not a D.Geller and Son Issue.

       

       

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