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Business Profile

Mailing Equipment

Mailroom Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We found a machine listed on an auction site (WireBids.com) being sold by this person.*************************** Mailroom Service, *********************************************************************** Cell ************ e-mail ************************************* We contacted him through WireBids to inquire about shipping cost. We received an answer and we did place a bid on the machine. It did not sell for the reserved price. After the auction ended, **** contacted me asking if we were still interested in the machine. We went back and forth and finally settled on $3000 for the machine and $515 for shipping. We agreed to mail a check to him and we did. While the check was in the main he did inquire about when he would receive the check and we gave him updates on when it was cut and mailed. Once he received the check it was cashed immediately and then we could no longer get a response from him by email or phone.After doing a little research on ****, I found reviews on the guy doing this to other as well. I now see he has a different address and phone number in addition to the ****************. ************************************************************************************************************************************* Here is a link to the auction were we initially found him. We have reached out to Wire Bids warning them about this guy and what he has done.********************************************************************************************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 01/05/2024

    Shipping delayed. 

    A full refund of $3,015.00 has been wired. 

    wellsfargo.com

    Your Wire Transfer is being processed
    You recently submitted the following transfer:
    Transfer details
    To account **********
    From account **********
    Amount $3,515.00
    Send on 01/04/2024
    Confirmation number OW00004013937918
    If you did not submit this transfer, or if you have questions, please call ***** Fargo Online Customer ********************** at **************. We are available 24 hours a day, 7 days a week
    wellsfargo.com | *************** | Contact Us
    Please do not reply to this automated email.
    2eb1bc09-2092-4312-8d4e-649926efb198  

    Customer Answer

    Date: 01/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** did confirm that we received the refund today.

    Sincerely,

    *******************

Mailroom Service is NOT a BBB Accredited Business.

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