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Business Profile

Moving Companies

Brightday Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 14, 2024, I hired Bright Day Moving LLC to assist with a move to my new home at ******************************************************************************. Before the move, I explicitly requested that all my belongings, particularly my expensive furniture, be properly protected and covered during the process. *** ****, who represented the company, assured me that his team consisted of professional movers who would wrap and protect everything accordingly.However, when *** **** and his crew arrived to execute the move, I immediately noticed that none of my items were wrapped. As the movers began unloading and moving items into my home, they caused damage by bumping items against the walls, dropping them on the ground, and generally mishandling my belongings. My furniture became dirty and some woodwork was damaged as a result of the poor ***********. **** acknowledged the issues and proposed a resolution, stating that the company would send someone to clean the damaged furniture and repair the woodwork. Unfortunately, progress on these resolutions has been slow, and as of September 3, 2024, I was informed that *** **** had unexpectedly passed away due to a heart attack.While I sympathize with *** ***** family and understand the need to allow them time to grieve, it has been nearly four weeks since the move, and my issues remain unresolved. I am filing this complaint with the BBB to document the damages and seek a resolution. I would like Bright Day Moving LLC to address the damages caused during the move and complete the agreed-upon repairs and cleaning as soon as possible.Desired Resolution:I am requesting that Bright Day Moving LLC:1.Follow through on their commitment to clean the furniture that was dirtied during the ************* the woodwork and any other damages caused during the move.3.Replcement If necessary 4. Provide a timeline for when these actions will be completed. Thank you for your attention to this matter.

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