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Business Profile

Moving Companies

Owl Move IT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Owl move It, Dec. 6, 2022 They called and confirm that they would be able to move me and would be at my address 10:00 am the day of, they came and said they needed more boxes and left to go get more box which took one hour. They pack a few boxes and started the move. I thought they might be hungry went to get food and when I return, the owner said he would have to finish tomorrow because his girlfriend car broke down. The owner insisted that I pay him $800.00 and that he would finish the following day. The owner stated he would be here at *****am at 8;00am the day of, I called and the owner was in bed and said he would call right back. When he called back he stated that another job came up and the paid half and that he would be getting to me about four or five. I kept calling him because i had to turn my keys in to the management. At five forty five the owner called and said he couldn't come because of a rental truck problem. I ask him why did he take my money and made a promise he couldn't full feel. I noticed that he followed me to the *** machine and look behind my back every time I went to get money. I didn't 't feel comfortable with him looking over my back. I then ask for my money back because he didn't complete the job. And I had to pay additional $400.00 to another company. And Owl Mover wouldn't give me a recipe.

Owl Move IT is NOT a BBB Accredited Business.

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