We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the business for an oil change on 12/26/24. The clips were not reinstalled on the underneath engine carriage. I was traveling out of town after the oil change when I heard an odd scraping noise coming from underneath my vehicle. Luckily I was near a ****** dealership in ************** where I stopped to discover that all of the clips to hold the undercarriage in place were missing.I have attempted to get in touch with the franchisee and have not been successful in receiving a response.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, September 29th around 3:30p.m. I went to Take 5 for an oil change on my *** 430i. They started working on my car and the technician starts saying how much he dislikes ***'s and expressing his frustration with trying to get the oil filter out of my car. I believe I sat there for almost 30 minutes before they said they, 'finished' working on my car. I paid $164.78. The technician then asks me to turn my car on and immediately my engine started rattling. He comes over to me and says that I need to get that checked out to which I replied, no, my car has never rattled like that before. He dismisses what I say and sends me on my way. I drove 1 mile down the road and the 'low oil pressure' light comes on and I immediately pull over. A passerby stops to help me figure out what's going on and we quickly find out they didn't put any oil back into my car. I call Take 5 back to tell them what's going on and again they dismiss what I say and say that they simply forgot to reset my oil light. About 20 minutes later (approx. 4:20pm), whom I assume was the manager, calls me back and says, 'It has been brought to my attention that we forgot to put oil in your car.' and they send over someone from the shop to my location in their personal vehicle, I was pulled over in a neighborhood next to their shop, and he fills my engine with oil. At this point my check engine light has turned on. So, I took it to the *** dealership and they informed me that my engine is shot and will need to be completely replaced. They also informed me that it will be $20,000 to replace my engine. This has been a nightmare I cannot wake up from, I just purchased this car a couple months ago and trusted that these 'technicians' knew what they were doing, being that their shop literally ONLY does oil changes. I've attached my receipt from my supposed 'service' and the report from *** dealership. I refuse to pay for the negligence of your employees and I will take legal action if this is not paid for.

    Business Response

    Date: 10/08/2024

    Hello Ms. *************** am sorry about your experience with Take 5 Oil Change. This shop in question is a Franchised location meaning it is privately owned. This matter will have to be handled through that ownership team. I have asked that BBB transfer this complaint over to them. I hope that they can come to a resolution with you regarding your claim. 

    Thank you, 

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/14/24 Wife visited Take 5 to complete an emissions test. She paid *****. She then went to tag office where they informed her the emissions test was not usable. The wrong date was printed. My wife also expressed to me the test felt off due to them not turning on her car during test. She returned to Take 5 and asked for re-test. They refused. She then informed them she lost a day of work and would like a refund. They refused, laughed at her, passively aggressively gave her a pamphlet for clean Air Force. She asked again. The employees then surrounded her and began to belittle her and attempted to insult her. All the employees and manager then surrounded her and began to abuse her. She called me out of fear and to come handle situation. When I arrived, an employee knocked on my car window and as I exited he began to insult my wife (who sat passively crying in her car). I told him to not have that energy and that I dont want to get him fired. He then bladed, began to threaten to knock me out, shouted racial slurs, called my wife a b**** The rest of the employees then came out. I told them to calm down. I walked to my wife to tell her to leave for her safety. She drove off and I called the police. At this point a female employee began saying my wife tried to run her over and shout racial slurs. I was informed to lock myself in my car so I did. I filed police report and explained a warrant for security camera will show everything. I also contacted GA Air Force who told me they cant issue refunds and will be auditing the site. I then contacted the corporate office for Take 5, their parent company ************* with phone, email, and online and have not received communication. My family was threatened, terrorized, and nearly assaulted during business hours by managers and employees. We were denied a refund and re-test for a service that wasnt completed.

    Business Response

    Date: 05/23/2024

    The customer returned to the shop telling shop manager ****** that he did the test wrong and printed the wrong date on the receipt. ****** explained with being a state issued emissions machine, he cannot edit information in the computer and that she will have to contact Georgia Air Force for further assistance. Despite ******* efforts to assist, the customer then became rude and disrespectful towards the staff. The customer even made a rude comment by saying OK ****** what are you French? We also have video footage with Audio. 

    Customer Answer

    Date: 05/30/2024

     
    Complaint: 21714149

    I am rejecting this response because:

    We contacted clean Air Force. They do not provide refunds. The business is the only entity that can provide a refund. We will be going to small claims court as it is not resolved.

    Sincerely,

    *******************************

    Business Response

    Date: 06/19/2024

    Once again we do apologize for the incorrect date recorded on your invoice for the emission test. This error was due to a malfunction with the **** emissions machine. We are more than willing to offer you a full refund for the test or we can re-conduct the test to determine if the issue persists. Please let us know how you would like to proceed 

Take 5 Oil Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.