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Business Profile

Pool Service

America's Swimming Pool Company of Kennesaw

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ASP of Kennesaw had been providing weekly maintenance on my pool for approximately five years. In the fall of 2021, the portable vacuum leaked battery acid on my pool deck and damaged it. The franchise owner has acknowledged responsibility and promised to fix it for almost a year. In addition, the service technicians repeatedly put chlorine tablets in my skimmer which is an absolute contraindication if the pool has a heater, which mine does. The heater has corroded and failed. The owner acknowledged that it would be repaired or replaced by ASP. He has since not shown up for weekly service, not responded to text messages, not responded to phone calls, and not responded to emails. I have to spend $6,000 to have the heater replaced (it is beyond repair) and have the pool deck refinished. Also had to pay to have pool cleaned and hire a new company.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/11/22 ASP informed me my salt cell was broken and I needed it replaced. I paid a 50% deposit of $840.15 and expected the service on 8/1. On 8/8 I emailed the owner *******, and he said they would be out in the next week due to a back order issue. On 8/26 still no salt cell. I called the office twice, texted Charlies cell, called him but his voicemail box is full and emailed again. No answer. They have also stopped showing up for our weekly pool cleanings. Apparently they have taken our money and ghosted us.

  • Initial Complaint

    Date:08/25/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I are unable to reach anyone over the phone to discuss our pool service. We recently (over four weeks ago) put $800 down on a new control panel for which 1) Has not been installed & 2) We can't get a hold of management to discuss our dissatisfaction. The company uses a third party answering service and never returns our calls. Lastly, the franchise's owner, *******, will not return our texts and calls.

America's Swimming Pool Company of Kennesaw is NOT a BBB Accredited Business.

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