Residential Air Conditioning Contractors
Reliable Heating & Air, Plumbing & ElectricalReviews
This profile includes reviews for Reliable Heating & Air, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromKarlton D
Date: 07/22/2025
1 starDont use this company!!! If you dont have the cash to buy the system outright, their financing is a lease agreement and they WILL put a lien on your home after you sign!! 100% verifiedReview fromAnn P
Date: 07/21/2025
1 starWorst heating and air company in GaTrane system they installed has broken dow every year in 90 degreee plus heat in July and August since it was installled..They need to completely replace last n of a system they installed and they will not..My pets and I are suffering in a 90 degree house with fans and portable ac which are not enough to keep us cool..Reliables tech failed to repair air and just left my pets and I in a hot house to suffer..We do not have the money net to buy a system that works from another companyReview fromCarl M
Date: 07/09/2025
1 starAs usual, Un-Reliable is true to their name. Cancelled a service call 3 hours before the appointment I scheduled weeks in advance. I was told there were customer "more important than me". When I tried to reschedule, I was informed it would be 2 months out. Again, I scheduled this call weeks in advance and took off of work to be there... Save your time and money and go elsewhere. They are anything BUT reliable. And there is no way to contact their district and regional management.Review fromMarcie A
Date: 07/08/2025
1 starTitle: 3+ Weeks Without AC No Manager **** Call Me Back and they will not give me an email to file a complaint!Review:We had two ************ installed by Reliable Heating & Air just 3 years ago. Everything was fine until our upstairs AC failed on June 24.Its now been over 3 weeks without air during peak summer heat. We waited 2 weeks for a part that DIDNT WORK! Now were told we need another part that maybe will arrive in 3-5 business days, then they will schedule the install Ive asked repeatedly to speak with a manager and have not received a single call back. Even worse they wont give me an email address to send a formal complaint. Thats a major red ******* add urgency: we just sold our home and are only leasing it back until this Sunday. The unresolved AC issue is now threatening to complicate our move and put additional stress on our family.We paid top dollar for a premium system and were told there would be no service charges yet here we are, with no working system, no timeline, and NO ACCOUNTABILITY from management!Extremely disappointed in this experience. Reliable Heating & Air has not lived up to the standards or service they advertise. If youre considering them, think very carefully about what happens when something goes wrong and you cant get a real person to take responsibility. ****** ********Review fromPam E
Date: 07/02/2025
1 starI am very disappointed and angry with the technician that came out today on 07/02/25. to give an estimate on replacing both my heating and a/c units.When the technician arrived, my husband asked him to wait outside while he secured our dog. Despite this request the technician entered our home uninvited and stated "I don't have time for this sh@@. I've killed other dogs on people's property: I don't want to kill another one," and then proceeded to slam our kitchen door.This was not only shockingly unprofessional and inappropriate - but it was also unsettling and threatening.I called in to speak to a manager but was told they were in a meeting and the gentleman I spoke to asked how he could help. I told him what happened, and he asked me if I was telling him the truth because we were on a recorded line. I told him yes this just happened.Then the gentleman asked me if I would still be interested in purchasing a new unit. I told him absolutely not that they would never have my business after this.We trusted your company would treat us and our home with respect, but this experience has left us feeling unsafe and disrespected. We hope this incident will be addressed promptly and seriously.Review fromMichael R
Date: 07/02/2025
1 star**** mistake purchasing a new install. Unit stopped working properly less thn 2 months! Their new install tech cant be reached by their customer service number that is provided the staff has to send them a message and email and they never call you back! They only care about getting the sale! No gd business! AC not working in 90 plus degrees *****************! Brand new install major regrets! Lithonia Ga.Review fromAngelia D
Date: 06/23/2025
1 starI sent an email per Reliable mgmt advice to cancel the reliable clean plan on May 20th. On 6/16, money was removed from my account to pay for this plan that I cancelled. I call and spoke with ******* on 6/16 who stated she would have **** call me back. No response. I spoke to ********* on 6/18 who stated she would have **** call me back. No response. I came to the ************ location 6/23 and sat inside the building for ***** minutes. I could hear someone in the back but they never came to the front door. I called and spoke to Kemony who took the same information the ******* and ********* took. I will write a ****** review next. All I want is the plan to terminated and my money refunded because I gave the guy who provided maintenance on system in April a different credit card from the one that was on file and asked him to use that one for the plan I got. He did not follow directions and now I want the plan canceled and my money refunded. I have never had to go through this much to get something resolved in my life. Reliables management is not reliable nor responsive to their customers.Review fromDr Daniel M.
Date: 06/11/2025
1 starIn November 2020, just before we moved to **, Reliable serviced our 3 systems at our home. So for almost 5 years we havent heard from them, no invoice, no letter and no phone call. Then today, out of the blue, I received a notice from *** collection agency, about an unpaid bill for $105, which they wanted to settle for $84. I was incensed! Never been been referred to a collection agency! As a physician, I over an 800 credit score and nothing. I really dont appreciate the way this was handled. I called Reliable and paid the bill over the phone but conveyed my displeasure at the lack of ANY notice, since my phone number and email have not changed plus all mail was forwarded, no excuse for this lack of contactjust laziness, ineptitude or stupidity. I dont recommend doing business with this business.****** ******, MD
Reliable Heating & Air, Plumbing & Electrical
Date: 06/13/2025
Dr. ******* thank you for sharing your experience. We understand your frustration and regret that the communication around your outstanding balance was not handled in a way that met your expectations. While the balance from 2020 was valid and has since been paid, we recognize the importance of clear and timely communication and are reviewing what may have gone wrong in this instance."Review fromsantosh S
Date: 05/07/2025
1 starI will give them zero star, they are scamming people. They came and spent 30 mins, took $89, messed up my system, pushed for spending 1k right away. I was able to get everything done in $275 bucks.Review fromMario M
Date: 01/10/2025
1 starDespite the high cost of a new heat pump system, it was incomplete or not properly tested as outlined in the proposal. The proposal described that the system would include 8 kW electric heat strips, but these were either missing or incorrectly connected, as they did not function when they were needed. Additionally, a PVC condensate drain line joint was damaged during the unit installation and not properly inspected. This oversight led to water damage on the ceiling near the leaking PVC joint.
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