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  BluePrint Executives

  1300 Ridenour Blvd NW Ste 100 Kennesaw, GA 30152-4528

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  BluePrint Executives

  1050 Crown Pointe Pkwy Ste 500 Dunwoody, GA 30338-7702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company and its owner, ***********************, $1525.00 to produce a C-Suite resume, cover letter, and LinkedIn profile. Prior to the consultation I was required to provide a copy of my existing resume and cover letter. I was told there would be a 710-day turnaround. While waiting for the resume I was given a lead for 2 jobs and was therefore forced to create a new resume in the interim. Upon receiving the resume from BluePrint, I noticed they had taken all the data from my original resume and pasted it into an even more outdated format that was not an Executive format. There were numerous errors: format inconsistencies, duplicative wording, and information they added that was never provided. I spent 2 hours walking *********************** through the errors and shared the resume I created while waiting for her version, because she seemed confused on how to move forward. She committed to creating a version more in alignment to an Executive level resume. The next day she provided a resume that was nothing more than a rendition of the resume I provided the day before. *********************** is clearly not a trained resume writer or is in need of more extensive training. She has not provided a finished product that could be submitted towards securing any job, let alone an Executive position. I am demanding a full refund in the amount of $1525.00. She has refused a refund and refused to provide anything in alignment to what was committed in the agreement.

  Business Response

  Date: 03/25/2024

  On Friday, the client contacted me by email saying she was referred by one of our former writers who worked for our company, and one that I trained.

  During her initial consultation, she told me the problems she was having with her resume and job search, how she wasnt getting any interviews and only immediate rejections, we went over her resume and I pointed out all of the potential reasons for the immediate rejections.Such as the lengthy paragraphs, how iit was not targeted for positions, etc. she stated that every time she started a new position, she continued to list the responsibilities. I explained how I would assist. We went over the services including packages and a-********.
  
  ******************** stated they were "pretty pricey" and I advised that she only start with a-******** services with just the resume first versus a full package. She stated she would think about it, she would follow up. ******************** thanked me and we ended the call.  However, a few minutes after we ended our call, she sent me a text message that she ordered the wrong package which was the Management/Mid-level Executive package, but she wanted the **level. I changed it to **level as she wished since she stated she had **level experience and it would apply to the roles she was targeting.
  
  During ******************** one-hour + telephone consultation, we went over every single thing on her old resume, including all positions, her responsibilities and accomplishments. I stressed the importance of clarity, breaking up her lengthy paragraphs and reminded her to send additional quantifiable accomplishments if she had them. She emailed two more after the consultation.

  I emailed ******************** our standard service agreement with her due date for the first draft in which she signed, dated and emailed back to me.

  ******************** due date was for Wednesday, March 20th, but she sent me a text message on Monday, March 18th, asking when will I have it finished as she wanted to apply for a job right away. I did not have her agreement in front of me at the time, as I was out and about when she sent the message. I told her that I believed her agreement said Wednesday, and we were still on schedule for that date.

  On Tuesday, a day earlier before her due date, I called ******************** before I left the office, as I had just finished the first resume draft. I asked if she would like to view the resume draft while I work on the cover letter since she was now in a hurry,

  I emailed the completed draft to ************************ on the morning of her due date with notes telling her it was a draft and if she had any changes, corrections or additions to let me know. I also stated that since she had a position she wanted to apply for immediately within the organization, that we could discuss by phone (to make it easier and to finalize that day).

  The next morning I received an email stating it would be easier to discuss by phone.

  ******************** started with she didnt know what to say, she didnt get her moneys worth, and went on about how the resume did not "look" like a **level resume and also none of the responsibilities listed pertained to her but to her teams and those that report to her. I explained to her that I was not aware that those were not her responsibilities, I asked why these were on her resume and why did she not state this during the consultation. I also told her that I could only use what she provided to me, however since this was the first draft, as I stated in my email I can make any changes, corrections or additions she may have.
  

  ******************** also stated that she found a resume sample online that she copied and revised her resume and would like for me to refer to that copy instead and make similar changes.
  i was confused as to why she would not follow the process, especially since she paid me to complete the project. However I took a quick glance at it, noticing she copied the design from the sample she mentioned. The paragraph structure was still there, so Ipointed out all of the changes and the difference in what I did.

  ******************** critiqued and questioned everything from the very beginning. We started from the top of the resume starting with the header. She didnt like the acronyms of her certifications beside her name, so I deleted these. She questioned the statements at the top, I explained they were relevant to her and the job postings of interest. I reminded her of the importance of a targeted resume. We discussed the chart, a graphic that I created to highlight savings. Previously, during her consult, I stated that I might add one to highlight her savings. I also told ******************** during the consult, that with her final (ATS) copies, which are complementary, I would most likely remove the graph since she mentioned she applies online through the standard job search engines. She said she liked the concept, but it appeared as though her savings went down through the years. I explained that I added what was on her resume and perhaps the goals were different for each year and I gave an example. She stated then, we should add what the goals were and then the add the outcome. ******************** said we could consider the graph maybe later, but let me get my numbers straight first. I said okay and I removed it while we were on the phone.

  Next, we went through the rest of the resume, section by section, line by line. ******************** did not like the format of the bullets. I explained that I previously had them in separate sections, but to make more room, I listed her responsibilities first, and followed up with her accomplishments. I also stated since we were deleting the chart, I would have more room now to add the separate section back. She agreed; however she wanted me use the info. she listed on her revised version of the resume, saying see how I said all that in the one paragraph? Basically, similar to what I had in bullet points, but they were shorter compared to her previous resume, as she cut out a lot since she said these were her true responsibilities and accomplishments.

  ******************** decided to delete a lot of what she previously told me during the consultation and what was on her old resume. Since she had not clarified during the consultation that what was on her old resume was incorrect, she said she was not saying that I did a bad thing. And now she understood why I created the resume I did.

  Prior to us ending the call, I asked her so you would like for me to change all of this to your revised copy. Her exact words were *********** all of it to what I have on my copy. I explained that I would still edit it. She stated that I did not need to get it back to her today, so I told her I would deliver the revised resume to her tomorrow to give me more time to review.

  I spent several more hours revising, editing and rewriting the resume. This included changing the format a little since she did not like my original executive style format, however I did not use the sample as I only do custom styles. I edited where necessary and added what she requested. All of the changes she asked for I made. I emailed this revised copy to ******************** and again, told her to let me know of any changes. By the way, the service comes with unlimited minor revisions.

  ******************** sent back a scathing email the next day along with more changes. She complained that I added what she had from her previous revised resume which is what she asked me to do. She said it was just like her resume, complained about spacing issues, inconsistencies and how she thought a **level resume would be slicker. She went on about how she asked her colleagues to review it and they felt the same way. She said she talked to other resume services and they agreed.

  I sent back another revised version, which were all simply preferences. For example, she wanted all of her accomplishments listed in a shaded space just as she had done on her revised version of the resume she created. She decided to change or delete a statement here and there, and also did not like the bullet points I previously used. She had not mentioned this before. However, I saw no spacing issues or inconsistencies and I added this in my reply comments (track change comments). I explained in my reply email that perhaps it was her settings and the way she was viewing the resume. I understand documents can appear different to the receiver, which is why I sent her a Word and PDF. Sometimes things shift on a Word document, however PDFs are usually stable regardless of the device youre viewing the document on.

  When I emailed the revised version of the resume, I stated that I attached both the clean revised version, and one with replies to her comments. I also replied to her previous email claims that I did exactly as she asked, and I defended my work letting her know that I follow all guidelines of our professional resume writing associations. I have also been doing this since 2005.
  She never sent changes for the cover letter, only said she hadnt reviewed it yet, but in the same sentence said it was the same as her previous cover letter, which it was not.
  After I made the revisions to the second draft. I saw a follow up email which she sent later that evening (it was several emails down), she said she would like a refund instead. However, I had already sent the revised copy.
  I advised her to please review her agreement and since we had not started on the LinkedIn Profile, I would offer a refund for that (minus service fees that I have to pay)
  She then sent two more email rants about how the partial refund was not acceptable, she wanted $1525 that she originally paid, she would take this up with her bank, this is her last communication with me, dont send her any communication, etc. ************ sounding emails.
  
  Note:The purpose of the first resume draft is to review and make any changes,corrections or additions. These include errors that I may have made, in which there were two. One was the **** instead of QDM, and the other was on the second copy, while changing the certification to the way she listed it, I forgot to remove it from where I originally had it. I made that correction as well. Her complaints are of no merit and her signed agreement specifically states there are no refunds once we complete a project. That is time spent that we can not get back. She now has three versions of resume and a cover letter that I wrote which she can still use if she chooses too. Or she can revise. Her service also included nearly 2 hours of consulting, and even during the second session she appeared to understand my process and resume standards as I explained them to her. I should not be held liable because she simply first, did not provide me with the correct info., second because she decided to rewrite her resume, and asked me to follow what she had, although the majority is still what I previously wrote.I offered a partial refund which she refused.

  This client's complaint is unwarranted and I have done everything possible to please ********************, and offered a partial refund for services that have not been rendered as of yet, which is assistance with her LinkedIn Profile.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21475004
  
  I am rejecting this response. Unfortunately, **************** is under the impression that a lengthy response removes her from accountability.  Her overworded and false claims only support my position. Below is a succinct timeline of events: 

  3/8/24 - Received a phone call from *********************** to receive details of her services. I should have identified the red flags of unprofessionalism in her spending the majority of the call speaking to her personal family matters.

  3/8/24 - I chose the wrong package therefore overpaying for the **suite package of (resume, cover letter and LinkedIn profile). *********************** phoned me to state she would not refund the overpayment but would credit my account in the event additional services were warranted.

  3/8/24- emailed *********************** a copy of original resume and cover letter.

  3/11/24- had consultation meeting with *********************** for the purpose of gathering background of my experience, personal challenges seeking interviews, and career goals.

  3/18/24- texted *********************** inquiry of when resume would be complete because I had 2 job leads. She responded the work would be complete Wednesday, 3/20/24.

  3/18/24- I created an interim resume from an example on the internet to allow me to apply for job leads.

  3/20/24- received email from *********************** of the resume and cover she prepared.  Both were a rendition of the original resume and cover letter I sent but with bullets of the original data.

  3/20/24- started with a phone conversation with *********************** to cover my concerns with the resume she prepared. In the phone conversation she exhibited difficulty following the conversation and locating areas of concern in her version of the resume.  I therefore created a web-call to make it easier for her to follow the discussion. **************** even displayed difficulty logging into the web-meeting, sounding more alarms towards her experience and abilities. In the web-call I expressed my concern for the quality of the work (typos, format inconsistencies. a graph that was visibly unflattering, a cut and paste of data from the original resume, the resume was extremely wordy and lengthy). She assured me this was the first draft only.  Due to her display that she was somewhat in over her head I shared the resume I had created in the interim.  This was provided as a guide in hopes her next rendition would be slick, trendy, and show brevity since she had indicated that was the main concern with my original resume.

  3/21/24- I received via email a revised resume from ***********************. This resume was a cut and paste of the 2nd resume version I provided.

  3/21/24- Had 4 **Suite colleague and a certified resume writer review *************************** output, as a sanity check. The responses were unanimous that the output was not of **Suite quality and per a colleague HR **Suite Recruiter, "this resume would not serve well for a ********** application".

  3/21/24 - Sent 2 hours red-lining the 2nd draft provided by ***********************.

  3/22/24- 8:03am CT emailed *********************** and terminated the contract.

  3/23/24- 08:31am CT received a phone call from a dear friend and colleague that *********************** telephoned her and discussed our contract, shared my resume, and slandered my character and intentions.

  3/22/24- 14:57 CT - received an email from *********************** referencing me to the agreement, and stating she would "gladly refund the LinkedIn portion of my order minus service fees". Although I did not have a finished resume, cover letter, or LinkedIn profile and had terminated the contract 6 hours prior. No refund was ever received.

  3/22/24 - 14:43 CT - received a scathing email to my office email address with a revised version of the resume, of which I have yet to open or review since I had terminated the contract 6 hours prior. 

  *************************** is clearly hustling this transaction through her attempt to send a revised version 6 hours AFTER I terminated the contract. This is a poor attempt to suggest she followed through with the terms of the contract. I question why it would take her over 6 hours to review her company emails and identify I had terminated the contract. I also question why she did not telephone, email, or text me (the client) to try to mitigate my concerns in a manner that met both of our needs. She instead has been unprofessional and operating in a matter that has now given me legal standing for prosecution. I have had to ask *********************** to cease and desist from contacting my friends and colleagues, and to not send any additional unprofessional messages to my office email.  To-date I have not received a refund for her lack of production of a finished product that would "guarantee interviews" per the contract. Nor have I received a refund for the overpayment made at the onset.

  Sincerely,
  

  
  ****************************************

  Business Response

  Date: 03/25/2024

  My previous response was to explain everything that happened from day one, so yes,it is lengthy. ******************** is obviously trying to receive a free resume and cover letter by fabricating a story filled with falsehoods. Starting from the very beginning when she said that our services were too pricey for her. She could have just taken my review of her resume and recreated it based on the advice I provided (which she later did in her rush to apply for another job).
  
  Since she was a referral by one of my former writers who I trained, and her inquiry said she needed a quick turnaround, yes, I called ******************** as she asked and left her number for me to contact her. I explained that I was in ****, however I was able to still speak with her for a couple of minutes to hear her situation and to explain the process.  So, I conducted the initial 15-minute consultation by phone. We did not discuss personal family matters.  I explained if she wanted to move forward, we could continue when I returned back to *******, to my office.
  
  I was not expecting her to place an order since 1. She said it was pricey and 2.Since I told her it would not be until I returned that we could continue.
  
  Not long after we ended our call, when she placed the wrong order as she stated,for the Mid-Level Executive, I told her I could do an immediate void, so that her card would not be charged. Instead, she wanted to upgrade to the **level package, so I told her I could send back the difference of $15.
  
  The Mid-Level package was an enhanced package which included extra services such as a bio, so it was a resume, cover letter, LinkedIn Profile and bio for $1525.The **level starter package included everything except the bio, but for $1510, since its a higher category. She said I wont worry about the $15. So,I told her it would be a credit towards a future service.
  
  Also,when I asked ******************** to send job postings of interest prior to the consultation, she did not provide me with any **level job postings of interest,only VP and Director-level. We narrowed her choices down to three of those VP/Director-level postings. I asked her questions regarding how she qualified for those positions and targeted the resume accordingly.
  
  
  I spent nearly 10 hours recreating her new resume and anyone can see it certainly was not a copy and paste. ******************** is not aware of what goes into creating a professional resume. I spent more hours on the next two revised copies I completed for her.
  
  The only thing thats very similar to what she submitted is the second copy that she revised from what I previously sent her because she specifically said she wanted me to revise my copy to match her new one.  Based on the advice I gave her during the initial consultation about reducing the paragraphs.
  
  Every time I would change a statement or even a word, she would change it back to what she wanted to say, and she has that right since it is her resume, and in the end, she has the final say  on how she wants it created. I only followed her requests.
  
  I am not sure what ******************** is referring to when she says six hours after terminating a contract. She never terminated it before services were completed (see my previous reply). Also, for every revision, this took several hours to complete. Her agreement reiterates the entire process as I previously explained to her during her consultation, but she refuses to follow it.
  
  Although I filled all of my contract obligations, I offered a partial refund and she refused. She said it was unacceptable and that she would take the matter up with her bank for the full amount of $1525, report me, other actions, etc. Her emails show her strange and unnecessary rants. She has not been willing to work with me.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21475004
  
  I am rejecting this response because:
  

  I am in no way trying to receive a "free resume" especially from ***********************.  I would not accept her services if they were free.  They hold no value to me and according to the other individuals she has scammed, (************************) they offer no value to any C-Suite executive. Further she has provided a finished product that would "secure an interview" as indicated in the contract. 

  Better Business Bureau I will not continue with this back and forth.  ***********************, dba Blueprint Executives, has offered no solution or options to mitigate this issue.  Please document my responses for other consumers.  I will continue to take this matter up legally.  
  

  Sincerely,
  
  ****************************************

  Business Response

  Date: 03/26/2024

  I see ******************** is still trying with her attacks. Strangely, thats exactly what she aimed for. Free services. In the 18 years we have been in business,this is the first complaint of this sort we have ever had. Anyone can check our A status with BBB and others. As leaders in the career services industry, we still maintain our 98% to 99% client satisfaction rating.
  
  In any case, *************************** is aware that I sent the partial refund that I offered to her this morning. This was half minus cancellation and service fees we are charged. She has received notice with the emailed receipt.