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Business Profile

Roofing Contractors

Jasper Contractors, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Jasper Contractors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jasper Contractors, Inc. has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company installed roof in 2016. A tile in the garage started showing signs of leaking. A different unrelated contractor happened to be on property and viewed the damage. He stated that most likely it was a result of some gaps left during some flashing that was installed. Rain storms with sideways blowing wind would most likely cause rain to get in. Normal rain storms would probably not. Since tropical ********************* came through last weekend, timing of the leak made sense. Location of the leak in the attic appeared to be consistent with their analysis as well. I tried to reach ****** to see if they would send someone out to review the damage and determine if the repair could be fixed due to improper installation. I was told the roof labor warranty was only for 2 years. Since it's been over that time, they would only send someone out if we obtained a report from a home inspector that determined the leak was due to improper installation. Representative did not know if ****** would cover the cost of the inspector report. The cost of a home inspection is $400. At this point, i feel like I'm gambling. Risk $400 for the chance Jaspar will cover the inspection fee and repair? Or just call someone else and be willing to pay $1000?

    • Initial Complaint

      Date:11/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property that I purchased 4 years ago had a roof replaced by Jasper Roofing/Contractors in ******* *******. During the storms there was water damage in the interior of the house. I immediately called the company and told them what had occurred. I was told that I had no warranty on the roof since the roof was done by the previous owner and that the warranty is not transferrable. Please explain this to me. So you mean to tell me that if you buy a property and the roof is done with the previous homeowners, the new homeowners have no rights? That is totally ridiculous and I need this situation to be resolved. The roof needs to be repaired and they are refusing to do this. So the roof continues with the leaks and the company that did a horrible job to begin with refuse to take any responsibility in fixing them.

    Jasper Contractors, Inc. is NOT a BBB Accredited Business.

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