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Business Profile

Vitamins and Supplements

Dr Jockers.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Dr Jockers.com, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr Jockers.com, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/12/25 I received notice of a $53.06 charge from Drjockers.com on my credit card maccount that was supposed to be a subsequent shipment of their magnesium supplement. I have discontinued it's use, due to gastric upset from the product. I did not receive any prior notice of this shipment. I immediately contested this to Drjockers.com by phone - going to voicemail and email. They have as yet to answer by phone or email to my cancellation request. I have requested a dispute on my credit card for this uncharacteristic business practice.

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 4 I ordered some supplements to be shipped to my mother in ***************************************** company said the supplements were sent via **** on Nov 7th.Upon tracking the package, it was confirmed that the *********** returned the package to the sender on Nov 15,stating no such address. I contacted the *********** and the company with no results.I have reached out to ***************** on several occasions. Upon calling the phone number you can only leave a message, which I have done, the response is via email. I just want to be refunded my money$63.55, it's clear that I have not received the package. Thanks

    Dr Jockers.com, LLC is NOT a BBB Accredited Business.

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