Complaints
This profile includes complaints for Window World of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Original agreement was established 2/4/2021 and added onto on 5/27/2021. Total job amount was $10,143.00 On 5/5/2022 *********************** (co-owner) verbalized a list of necessary repairs to ****** with Window World (WW). ******************** followed up with printed list on 7/1/2022. ***** called on 7/20/2022 to set appointment for Proj. Manager. ****** with WW came to inspect on 7/29/2022.1. 3-panel window frame in Family Room is warped and is not sealed properly, as it is to be replaced.2. Siding outside master bedroom window was left loose 3. Left side (from inside) build-in "slider" window handle in family room is bent 4. Gap under both sides of family room storm door 5. Upstairs office (from inside) Left side casement window screen is stretched 6. Casement Kitchen window on side and Master bath casement window are difficult to/won't close/lock.7. Windows need additional caulking/sealing on the interior and exterior 8. 4 white handles for casement windows are missing; causing hazard in bedroom #2/office as they are inoperable. Cannot successfully test whether they can open/close 9. 16 caps for screws on 2 storm doors are missing 10. Gaps are present in otherwise closed windows Requested that handles and caps be mailed to us as soon as possible (twice, once over phone and again when ****** was on-site). (Never happened.)Note: Financed the job; ***** Fargo paid Window World in full and I'm left with monthly bill for sub-par installation.Communication is horrible. Have not heard back from company on intentions to repair/replace. Winter is approaching and this is detrimental to being able to heat my home properly.This has been unfortunate and unacceptable. February 2021 to October 2022 is a burden no homeowner should have to endure. The summer cooling and winter heating were two major reasons for the "upgrade". It has been a complete disappointment and I wouldn't want anyone else to have to go through this. I expect a timely resolution or complete refund.
Business Response
Date: 10/28/2022
We are very sorry for the issues on this job. We have ordered the Storm Door parts, and the Casement parts. We should expect them in 4 weeks.Customer Answer
Date: 10/28/2022
Complaint: 18234982
I am rejecting this response because: it has been promised twice before and has yet to manifest in procured parts. There's no guarantee that this third promise of parts will be any different.
Sincerely,
***********************Business Response
Date: 10/28/2022
We will provide updates accordingly. Thank you.
Customer Answer
Date: 05/11/2023
Complaint: 18234982
I am rejecting this response because:
FYI- ****** **** and his business. You will find numerous people complaining about him being a thief. Took their money and then off.
**** was arrested and served time in the county jail.
He stuck it to an equipment rental company for equipment he used in my yard. The charges were over $6000. They wanted to put a lien on my property.
He stole the money that was to go towards the driveway project.
I advanced the money for him to buy concrete curbing machine . He was to do curbing around The property. He took off and didnt do the job.
The last time I saw **** was also the last time I saw my riding lawn mower as well as a smaller power mower. I think he took them.
Sincerely,
***********************Initial Complaint
Date:09/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract with Window World on July 15, 2020, to replace 16 windows and a sliding door on our house. The windows were installed on November 9th. Out of the 16 windows 15 had to be replaced because the grids between the glass were slanted. In addition the living room windows were installed at an angle. After waiting many months the replacement sashes arrived on March 13 2021 to replace the ones with the slanted grids. As of September 29, 2022 the living room windows that were installed at an angle have still not been corrected. This has become a big problem for me and my tenants. Each time Window World has made an appointment my tenants and I have adjusted our schedules and missed work to be at the house. The installer says each time that the windows aren't going to fix the problem and that they need to reorder so that the 3 windows are mulled together. This scenario happened 3 times before they finally brought the windows that were mulled together correctly. However those windows were missing the grids and one of the windows was broken.I spoke with ****** on 7/28/22 about this and he said that he would follow up with me in a couple days but I never heard back from him. I sent him a text on 8/10/22 but received no response.Business Response
Date: 10/04/2022
We are very sorry for this delay and issue with this contract. We will be calling you immediately to achieve resolution.Customer Answer
Date: 10/04/2022
I received a call from ****** this morning.
He said that the balance of the contract has been cleared to show that I owe nothing and that the windows would be left as they are.
l have asked for a statement that confirms this. He said that he would have this sent to me today. I am waiting for him to follow through with what we discussed and will update BBB as soon as this is done.
Business Response
Date: 10/05/2022
Thank you for your patience with the issues. We are happy to hear there has been resolution.Customer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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