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Business Profile

Window Tinting

Tint World Kennesaw

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 3 day old 2025 Yukon Denali Ultimate to Tint World of Kennesaw to receive a service of tinting all windows, sunroof and a chrome delete on the car. I was told they do these services all the time, the owner walked the car with me and verbalized understanding of my services I requested. I paid half up front which was $1,500.00 with the remaining due at pick up. I was told my car would be ready on Saturday 1/4/25 because they would work on it as soon as I dropped it off on Thursday 1/2/25. Saturday close to noon the owner ****** reached out via phone to inform me the job was underestimated, and that they would need more time with my car. She asked to keep it over the weekend that it would be locked up and video monitored while it was being worked on. She stated the car would be ready Monday. I agreed and let them keep my car with strict understanding that it was under surveillance. Monday 1/6/25 I was notified my car was ready and paid a total of $1622.30 which was the remaining balance but increased from previously stated. I had my boyfriend attempt to go pick up the car. When he arrived the car was not complete with the chrome delete as promised. He once again went over in detail what was to be expected the owner verbalized understanding again and said it would be ready Tuesday. Tuesday came and my car was picked up by my boyfriend. Upon deep examination of the shoddy and incomplete work, I found several damages to my car as a result of their work. Wednesday I tried to call them to discuss damages, and they were not very receptive. Thursday I went by to meet the owner ****** to walk the car, they dented damages were result of their work and we discovered I was charged to tint the sunroof which the owner admitted he did not do. He provided cash refund for that on the spot. However I have requested full refund of all work and reimbursement of damages. The owner is now not responding to my text.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in to get detailed and waxed inside and out when I dropped the car off I paid $369.67 up front and then was charged a additional ****** when I got there to pick up my car the $369.67 was paid by my debit card and the $****** was paid in cash after getting my car I found that over half the job I paid for was not done and then looking around my car I found that my front drive side rim was damaged not sure if some kind of chemical was used but it damaged my rim

Tint World Kennesaw is NOT a BBB Accredited Business.

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