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Business Profile

Adjustable Beds

Flex-A-Bed of Georgia

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Flex-A-Bed of Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flex-A-Bed of Georgia has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached

      Because of health Issues, we placed an order for a Premier, Limited Lifetime Warranty, King-size (2 twin mattresses 38 x 80) Flex-A-Bed with our area Rex-A-Bed dealer (***** ******** ********** ********** ***and paid in full 4-26-2022. Bed setup occurred 5-23-2022. We protected the mattresses with mattress cover/pad.

      In September 2022 when the mattress cover/pad was removed for cleaning, small loops of thread (photo A) were noticed on the mattress surface seam near the welt trim. The mattress cover/pad remained off and these thread loops were checked periodically. The thread loops continued to become larger and detach from the mattress {photo B); also, other thread loop areas appeared. The retailer was notified and photos were submitted the beginning of August, 2023. The retailer informed us his repairman would come to do a repair.

      (Because the repairman had surgery, he did not come until 11-26-2023.) However, when he came, he made no repair because he had no machine and he stated the reason for the thread coming out of the mattress was "the thread loops were not locked". Photos were taken by the repairman's wife and submitted to the retailer.

      We then spoke with the owner of Page Bedding, who manufactures bed mattresses. When shown the photos, he stated "it appears the loopers are out of alignment and did not catch the thread causing 'misstitch'." Because this thread did not lock, the entire seam will disengage from the fabric.

      We have been married 57 years. We have purchased mattresses of various brands (****** ****** ****** ***** *********) and NEVER encountered loose stitching.

      An email dated 12-5-2023 from ******** ********. at Flex-A-Bed stated these photos were shown to the production manager and he stated ''if you snip the threads, It will stop pulling." This is not true. This thread continues to separate from the mattress. In our opinion, the mattress stitching is defective. This i not what we paid for!

      The loose thread loops were noticed 15 months after purchase. If there had been no mattress cover/pad, the thread loops would have been discovered within the 12 month warranty period.

      We were unable to locate anyone who could correct this situation. Returning the mattresses to Flex-A-Bed ($100 per mattress for boxing and pickup; $100 per mattress fee for repair; plus shipping and handling to and from the manufacturer, is not an option. We live in Pennsylvania. We do not live in Georgia. It Is not possible for us to transport the mattresses.

      The Flex-A-Bed operations Manual for Premier Beds states, "Because Flex-A-Bed builds every bed by hand, we stand behind our product with a great warranty. This warranty covers the entire bed-each and every component and design feature (even the mattress!), without exception."

      Business Response

      Date: 04/15/2024

      After reviewing this case, we will be sending the customer a new mattress.  We will send the mattress out by the end of this week.  Let me know of any documentation that you need.

       

      Sincerely,


      *** *****

      CFO

      *************

      Customer Answer

      Date: 04/16/2024



      Complaint: ********



      I am rejecting this response because:  Why is only one mattress being sent and not two as the problem exists with both mattresses.  Apparently there has been a miscommunication.  Our letter's final paragraph requests replacing "mattresses" not a mattress.  



      Sincerely,



      ******* * ******** *********

      Customer Answer

      Date: 05/13/2024

      To justify the replacement of the second mattress, we are submitting a few photos of the problems with the second mattress.



      In additon to loose stitches

      Stitches near the welt are not on track—they are going everywhere.  Either there was a problem with the machine  or an employee was just learning how to use the machine 

      Business Response

      Date: 06/12/2024

      We are shipping the 2nd mattress out tomorrow to the dealer in Johnstown, PA.  ***** ******** ********* will delivery both replacement mattresses upon receipt.  Mrs. ********* refused delivery of the first mattress.  Flexabed considers this issued closed after shipping her two replacement mattresses.

      Sincerely,



      *** *****
      CFO
      Flexabed, Inc.
      *************

      Customer Answer

      Date: 06/12/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* * ******** *********

    Flex-A-Bed of Georgia is NOT a BBB Accredited Business.

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