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Business Profile

Granite Installation

PWG Granite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid PWG Granite to remodel my kitchen. This work started in May 2024. It's now October 30, 2024 and the work has not been completed. I've made numerous calls and went to the business and it's seem that Dave Y****** (Manager) doesn't plan on finalizing the work. I'm waiting on filler & crown molding for my cabinets and a few small items on my punch list to be completed. I'm not the only one having issues with his company. ** ** ******* *** ***** ** ******** *** ****** *** ******** ** ********. I wouldn't advise anyone to do business with this company.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/26/24, we provided a check for $1,171.65 as a 50% deposit on bathroom countertops and other work to PWG Granite (Dave Y*******). When asked when we could expect the work to be started, he stated that he would be able to start in about 3 weeks (around 8/19 assuming the order was placed 7/29). It has now been 10 weeks. I consider this a fraudulent transaction and theft. I have tried multiple times to resolve this issue directly with the owner: 1. 8/30/2024 - Sent an email asking for an update for when the work would begin. No response. 2. 9/10/2024 - I spoke to Dave Y******* - he could not tell me when the work would be done but that someone would call me. I have not been contacted. 3. 9/13/2024 - Left a voicemail. No return call. 4. 9/19/2024 – Sent an email asking for the work to be scheduled within the next two weeks or a full refund of our deposit. No response received. 5. 9/20/2024 - Husband stopped by the shop. Was told we were the next in line to have the work done and would call me to schedule next week. No call received. (He told another customer that was in shop at the same time that work would start within 3 weeks. Clearly, we are not the only ones being scammed.) 6. 10/1/2024 - I spoke to his office staff. I told her that we need a full refund. We have someone else lined up to complete the work. She was going to have Dave call me. No response. 7. 10/4/2024 - I left voicemail letting him know that I need to hear from him by the end of the day on 10/7/2024. I sent an email with this same information. And sent an overnighted letter that he received on 10/7/24 (no response). I would appreciate any help with getting our hard-earned money back and to make sure this fraudulent business practice does not continue. We are requesting a refund and do not want him to complete the work previously agreed to (we have someone else we are working with). Thanks!

PWG Granite is NOT a BBB Accredited Business.

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