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Business Profile

Storage Units

Istorage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented from Istorage for two years and moved out the last week of ******** 2022. I was told my security deposit would be returned in 4-6 weeks could be sooner since they have new system. I have checked on this numerous times, after several emails I was told my check was lost in the mail and resent on *** 2nd. I verified my address multiple times. It is now ***** 1st and the second check they supposedly mailed out I still haven't received. I keep emailing but am met with rudeness and lack of concern and pretty much told they aren't responsible for how long the mail takes. I am not sure at this point it is the mail but rather their lack of initiating my deposit back to me properly. $1000.00 is alot of money to me and I would like it back sooner rather than later. I always paid on time and I left the building clean and in great condition. I was also told by the lady I originally completed the lease with and also the employees at the office they are not responsible for cutting and mailing the check. However, when I asked multiple times for a contact number or email of someone from the corporate office none was provided to me. Finally was told corporate office in ******** handles this again no contact number email. Please help me get the deposit returned to me

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