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Business Profile

New Car Dealers

Ed Murdock Chrysler Dodge Jeep

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a 2023 F150. A week after driving it, every light came on in the dash. Its still not resolved and we are still making payments. Id like a truck just like it, a check for the amount we paid and traded in, or the issue resolved ASAP

    Business Response

    Date: 04/14/2025

    We have been in contact with the customer about the repair of their vehicle prior to their complaint to the BBB.  We have been working to repair the vehicle but because this is a network issue, determining the cause is tedious and time consuming.  We have been in contact with ****************** to assist in the repair.  Since the BBB complaint was filed, we immediately reached back out to the customer.  The customer came into our facility and sat down with the sales manager.  The sales manager, service manager, general manager, and technician are all aware of the importance of this concern and are working to diagnose and repair as quickly as possible.  We will continue to communicate with the customer as new information becomes available. 

    Customer Answer

    Date: 04/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

Ed Murdock Chrysler Dodge Jeep is NOT a BBB Accredited Business.

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