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Business Profile

Printer and Printer Supplies Manufacturer

Nexus Ink

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer and Printer Supplies Manufacturer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a *** printer from this company and it came 2 months later than promised. It had missing parts, broken parts, and never worked right. I babied it and due to my own extensive knowledge was able to get 5 weeks of printing but wasted hundreds of $$ of supplies wasted bc of errors and issues. ******* stopped working and owner promised to take care of the issue. He is very good at putting you off and ignoring you until it is not his problem anymore. He promised even tho he put off getting it replaced or fixed for me til the warranty was almost up that he would "take care of me" in October of 2023 he was waiting for a part that was coming next week and he was going to send me me printer back in good working order. I still don't have .you printer and he has my $5000. This is stealing if you ask me. I have no printer and no money. I would like to know how someone can take the printer and the money and get away with it and he is still in business stealing from people. I have messages to show everything.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a *** printer for nearly $5000 on May 6th, 2023. The printer took longer than expected to arrive and even longer to await replacement parts that were broken on the printer upon arrival. Around 8/2023 I was able to get all the pieces and attempted to set up and print using the *** printer when red lights/error codes were preventing me from using the printer. From 08/2023 to today 12/26/2023 I have been attempting to get this issue resolved with the company I purchased the printer from. Spent many hours on an overnight chat with the manufacturer located in *****, and sent back the printer for repairs and replacement on several occasions only to receive something broken or missing things like a cord, or a delay of a month or more. Six months later I am still waiting on a cord and parts of the printer that are necessary for the printer to function properly as advertised. The seller will not issue a refund and it's taken over 6 months already and as of today I am not able to print anything still. The printer cost over **** and we've paid over half of that via Affirm with no resolution from Affirm or Nexus Ink. I am including Chat with ****** but can at the moment figure out how to get a copy of the chat with Manufacturer as its through WhatsApp. application.

Nexus Ink is NOT a BBB Accredited Business.

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