Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/2022 $50.00 & $348.52 was charged from my credit card from Jumptastic for a service they agreed to provide contractually but failed to do so. On 7/24/2022 the company was due to deliver a bouncy to my daughters 9th birthday party but instead they was a no show. The delivery driver was high on drugs it appeared when I spoke to him and to cover his self he lied telling his employer that he came to my residence twice but was to no avail which was a blatant lie. By the time I got in touch with the on duty supervisor it was three hours after my appointment only to find that the company canceled my reservation based on the lie the driver told. Sadly I tried to respectfully request for a refund but, the supervisor I spoke to seem to only care about receiving monies for a restock fee and not what transpired in regards to myself as the customer never receiving the service there company agreed to. The supervisor name was Indy *****. She was very unprofessional and refused to listen to anything I had to say. She seem to be more concerned about how much money she can receive for no service. Honestly I believe the company is a scam and Im respectfully requesting that you look into my claim.. also I tried reaching out to the company through there on line chat service but they only responded by saying there an on line service. ************** refuse to give me any names of her supervisor. They number I called to steal to ************** was ************** Please see attachment of correspondence with the company on line as proof that I tried to respectfully resolve this issue peacefully.Also Im respectfully requesting that you can send me back a copy of the complaint for I need to provide my bank with a copy as they so requested.Respectfully Submitted,*****************

  Business Response

  Date: 09/29/2022

  On July 22, 2022, customer King Musa created and initiated Order ****** on their own using our online booking system. On this date, at 5:42 PM, the customer secured the order with a $50.00 deposit, which is taken from the total balance owed. On the customer's event date of July 24, 2022, our Delivery Supervisor, *********************, processed the remaining balance due for order ****** of $348.52 at 8:29 AM, as balance is due in full prior to services rendered.
  
  On the delivery date of July 24, 2022, driver ************************* arrived at the delivery location of ****************************************************************** 30346. **************************, contacted the office on his first attempt to deliver stating, upon contacting the customer using the phone number provided, the customer, King Musa stated it was an AirBNB rental and he could not set it up at that time, despite the customer having approved delivery any time after 6 AM as our standard, free delivery rate. Per section 3 of the signed contract, which is attached to this email, it is required that the customer be present at the time of delivery to accept delivery. Specifically "If we agree to provide any services (including without limitation, delivery, setup, event monitoring, breakdown, permitting, and/or retrieval of any Item(s), you agree to: (a) pay the charges set forth on P.1 (or if none, our regular and/or published rates) for the same, and for all waiting time; (b) be present at the Site at the agreed time(s); and (c) ensure our personnel have timely and adequate access to the Site. We will not be responsible for delay(s) caused by you or any other parties, ...".
  
  Driver ****** agreed to come back at a later time to accommodate the customer's needs of a later delivery time. Upon the second delivery attempt, the customer was still not at the delivery address, to which the Driver stated he would need to move on to his other deliveries for the day. Delivery Supervisor, *********************, was able to successfully make contact with customer ***************** at 3 PM over the phone on July 24, ****************************************************** to attempt to deliver a third time, as the customer had a 12 PM start time and had agreed to delivery any time after 6 AM up until the designated start time, which had now passed. Supervisor ***** also explained that same day cancellations result in a restocking fee of 33% of the subtotal and a forfeited deposit (customer's deposit was $50.00).
  
  The customer's total balance was $398.52. With the deduction of the restocking fee, totaling $121.77, and forfeited deposit of $50.00, the customer was due a total refund of $226.75. Upon processing of this refund, the customer's transaction has been declined by the customer's processor/ bank. The customer is due a refund of $226.75 for undelivered items; however, the difference of $171.77 is to be held by the company, Jumptastic, Inc.
  
  Attached is a copy of the signed customer contract. Included is a screenshot of the company's cancellation policy.