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Business Profile

Auto Body Repair and Painting

Mundy's Collision Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I occurred a loss to my car on 10/07/2021. I filed a claim with Esurance and the claim # is *********. I dropped my automobile off at ******* Collision Center- **************************************************************************************** **************) on 01/10/2023 in hopes of getting my car repaired within the 45 days of me having a rental from Enterprise through my insurance. On 03/02/2023, I was contacted by my Esurance adjuster stating that I need to take the car back to Enterprise because it was my last day of rental despite my car not being ready from *******. I met with a representative face to face from ******* on 03/02/2023 and she informed me that she did not have a timeframe of when my automobile would be ready due to several other cards being ahead of me getting into the paint shop. Due to ******* carelessness, I now have to pay $450+ dollars out of pocket in order to keep the rental in order to get back and forth to my place of employment. This is very inconvenient and unacceptable when this is totally out of my hands. I would like either Esuranfe or *****'s to refund me the price of me having to pay for the rental due to my car not being ready. I look forward from someone reading this matter. I can be reached at ************. If I do not answer, please leave a voicemail due to me working night shift. Thanks in advance.

    Business Response

    Date: 03/10/2023

    Unfortunately, the delays on this claim have been completely out of ******* control. We waited a week for approval from Esurance and an additional 3 weeks on parts to total around 27 days of down time that we had no control over. Once parts were received, work started on this vehicle. Customer picked up yesterday and mentioned nothing about this complaint to anyone here at our facility. I would be happy to discuss this with ******************** and let him know that the delays were out of our control.

Mundy's Collision Center, Inc. is NOT a BBB Accredited Business.

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