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Business Profile

Auto Services

Global Auto Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid $950 for my ******** ***** Key to be repaired the key was repaired and it worked good for 3 weeks. Now suddenly the key will not turn and the owner **** refuses to refund me or repair my car. His answer is for me to take him to court. He is very unprofessional and he takes extremely long to repair your car.

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/16/21, Global Auto "replaced" my power steering pump in my *** 330c1iwith a cost of $2268.79. In Sept. of 2021 they needed to "replace" it again, as it was having the same problem. In questioning the failure, I was told "we don't know why it failed." In Nov of 2022, the *** was in another repair shop and informed us that the power steering pump and the hoses needed to be replaced. Knowing that this was done a little over a year ago, I contacted Global auto on Nov.26 to schedule bring in the *** as it is still under warranty. I dropped the car off on Nov 30th and was informed that they probably wouldn't be finished until next week, because they were so busy. On 12/5 I called since no one had contacted me, and was told that while the power steering pump had been replaced, they now wanted to find out why it kept failing because the manufacturer wasn't going to keep replacing the pump for free. When I asked about the hoses, I was informed that it wasn't the hoses and it looked like another part that they couldn't find even at the dealer, but that they would call by end of day to update me.12/7 I called and left a message, no return call. 12/8 I went by the shop and saw the car, but no one was behind the desk, just a sign saying to call this number and someone would get back to you, called twice, no reply or return call. called again on 12/9 no reply. On 12/12 took and Uber to the shop only to see the same sign on the desk, when I asked the guys in the garage, they didn't even know he was gone. I called the number twice got no one, I used my spare key and took the car home, no one has contacted me since.

Global Auto Solutions is NOT a BBB Accredited Business.

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