We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business School

Atp Flight School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business School.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After moving my family from ********* to ********** to attend this flight school, I was immediately sent to their doctor for checkup before starting. Their doc cleared me to fly, having missed sinus and ear issues that then required 2 surgeries and 3 months off of the program to have situated. Had both surgeries done at my own expense and went back to school.Upon returning to the program for about a month, I was told they needed another $25k check to continue towards getting my licenses. 8 days later without any written or verbal communications of unsatisfactory performance they cut me from their flight program. I have no license, lost 9 months, have relocated to a different state, and am out $49k. Thanks ATP!

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ATP Flight School was paid the amount of $18,675.00 from the period I attended the school, which was from October 10, 2022 to November 23, 2022. The amount was paid via a loan with ****** ***. ****** *** disbursed a total of $45,500.00 and ATP refunded (****** ***) the amount of $26,825.00. When I got the refund calculation from ATP, they added charges that I were not made aware to me prior or during my training. Those are: Pre/Post Briefings in the total amount of $1,875.00 and Flight Training Device (FTD) in the amount of $1,995.00. When I had access to my account with them, these charges never showed up, nor did I sign or give permission to charge for such things. If I had been informed or had knowledge about future charges, I wouldn't have accepted them. The school voluntarily discontinued my training because I refused to pay for extra flight training that they were offering. And the moment I denied it, they dropped me from their school. And now, to my surprise they added charges to things that were never meant to be charged in the first place. The entire stage of private pilot (which I was on), costs around $20,000 and it lasts for approximately 3 months. I attended 6 weeks at the school and I'm paying basically the whole amount of the 3 month stage. Their contract states that if the program is discontinued they will charge a flat rate of $75 for pre and post briefings. However, these, for the most part were never made and the school is saying they are charging me for the feedback that was typed online, but this is not stated in the contract. And I was not the one that quit training, they chose to discontinue it because I wasn't willing to give in to their scam. A rep named ****** called me and hung up as I was requesting clarification on these charges. They never replied to my email or called me back about the issue. My request is a refund of $3870 that was charged incorrectly.

Atp Flight School is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.