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Business Profile

Car Rentals

Budget Rental Car

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was renting a car today on my lunch break . Made reservations, chatted back and forth with customer service. Spoke to customer service as well. Not one time was I told to have a print out of a bill to confirm as a credit check for a soft credit pull. Online it states a soft credit check pull will be done. By this time I have spent ***** in transportation to the rental location. I then attempted to print out my cable bill at fed ex at the ************ and the file was too big to send . We also tried converting it to a zip file to send and it was still too large. Fed ex then suggested taking a screenshot of the bill to ensure it shows address and then email it to them so it can print . I have my receipt. Which cost $3.00. I bring my documents back to the rental location and it it is still not accepted after explaining to the manager and customer service what hat happened. There are three other people going through this same issue at the same time as I am. It is **** and we could not email our proof with documentation. By now I have spent ***** in cab fare are well as lost ****** in pay while being logged out and going over my lunch break. As I work from and attempted to rent the car on my lunch break. Budget rental on 140 **************** . ******* ** *****. Reservation number 458-464-67US2. **************** number is ************

    Business Response

    Date: 01/29/2024

    Complaint ID: ********

    Budget Case: 62327826

     

    Dear ***********************, 

    By way of explanation, Budget ******* operation is an independent licensee . We have notified the operation of your comments. An update will be provided within the next five business days about the status of your file. 

    Your patience during this process is appreciated. 

     

     

     

    Regards

     

    Customer Resolution Coordinator 

     

     

Budget Rental Car is NOT a BBB Accredited Business.

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