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Business Profile

Cardiologist

Cardiovascular Group, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a 6 month visit to the Cardiologist I had been seeing for the last year. When arrived they attempted to charge me $240 for a visit that normally cost $80 (cash pay.) When I inquired at the front desk I was told a $120 charge had been added twice. When I explained that my normal ****** visit was $80, I agreed to pay that and my payment was taken. Three weeks later I received an additional bill for $20 - making my ****** visit $100 - a 25% increase over what I had been charged previously. When I called billing they couldn't answer why the increase. When I called the Doctor's ****** I was told it had "ALWAYS" been $100 - since Northside took over. When I asked how / when this had been communicated to their customers (the 25% increase) I didn't get a straight answer. When I asked why I wasn't told about this when I inquired about the charges at the front desk on the day of my appointment, I was told the front desk was aware of what the charge should be (they obviously were not.)I don't do business with companies that lie and deceive people - especially by withholding pertinent information from them regarding charges / billing. I don't like having to try to hit a "moving target" with bills and amounts that are constantly changing with little / no explanation or notice - especially those that are not revealed until WEEKS AFTER THE ***** No one in the real world does business like this, and no one in the real world would put up with being taking advantage of in this way. I am retired and on a fixed budget - so charging me 25% more after the fact means I take hits in other areas - like paying for groceries, medications, and other bills I have. So, SHAME ON YOU...

  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While attending *** as a patient I've checked in multiple times for all visits. Normally during these check ins I've always been made aware by the service representative if I have a balance on my account in which I pay via credit card immediately. Not once during any check in have I been made aware of any outstanding balance. However, during checking my credit report I found that *** had billed for $600 for a service I'm unaware of and never received a call, email or mail on the item in dispute.

Cardiovascular Group, P.C. is NOT a BBB Accredited Business.

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