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Business Profile

Construction

Kyra & 4 Brothers L&F Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kyra * 4 Brothers committed to and promised to deliver a completed professional installation and painting of a new front exterior door at the residence of *********************** at ********************************************* on 7/31/24. **************** was quoted a price of $2000. On the morning of 7/31/24, **************** asked for a different door and was told that he had that one and could install it but he would need $230 due to the higher quality of the door. **************** sent that money to him. After not hearing about a service arrival time from ****************, **************** called again and asked what time to expect him. He then notified **************** that he had to order the door. **************** was provided different dates for installation including 8/6/24, 8/9/24, 8/19/24 and 8/28/24. Many of these times **************** was left in the dark until she reached out to contact him for an update. For her part, the owner, **************** was to pay the amount of $2,460 for labor and materials. This includes an amount of $1200 previously paid (7/15/24) to **************** for the downpayment. $360 (($230 as originally stated and paid 7/31/24) plus an extra $230 that **************** was not made aware of until receiving a final payment screenshot. This receipt was promised to **************** on 8/11 and was not received until 8/26 with extra fees. Finally, this amount includes a deduction of $100 for money sent to **************** for delivery fees (paid 8/11/24). When **************** reached out to **************** on 8/28/24 about what time to expect him that day for the service, he pushed the service day to the next day. ****************' s lack of professionalism and a failure to complete the job has cost **************** time and money.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is against "***********************" ************* ) and her husband-******* ******************************* (******) who agreed to work as Kitchen remodeling contractor in our house and did not start any work. They never turned up after we paid the initial $3500 for buying the material.June 30: our first message sent to ******* mobile number; my wife sent these messages to ask ****** if he could do the work and visit us to discuss July 1: First visit to our house (in this visit he finalized design; and we agreed on the scope of work)July 28: we deposited in wifes (******) account ($3500 - half of total). Please find attached the Zelle transaction. He agreed to start the work in a weeks time.August 4: He didnt come and we sent him a Reminder to start the work August 8, 9,10, 11,12,15: on these dates he promised to come but never showed up again August 18: we sent reminders but no response Aug 25: on this day we requested him to come again and in response he Messaged us that he will Return once we called them cheat Ay 26: his wife Came home with cash but went Without giving anything. She put the money on the island and too a picture and called his husband when we asked him where he was. Finally she left without saying anything along with the money.August 28: we sent our last message to sent to return our money but he was not responsive

Kyra & 4 Brothers L&F Construction is NOT a BBB Accredited Business.

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