Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email back in 2022 September asking them to stop payment until further notice. However, I found out that they started charging my credit card without my acknoweldgement for the last 5 months in 2023. They tell me they had "freezed" or put my account on a "hold" and told me that the contract says the payment will automatically recharge after a certain amount of a period. (They did not tell me this when I said STOP the payment until I let them know) I noticed the charges because of the automated failed payment email which was due to the expiration of our credit card. They didn't even let us know that we are getting charged again. This could've gone unnoticed for I don't know how many years if our credit card didn't expire. They did not bother to contact us about us coming back or send us any reciept on the charges. When asked for a refund, they are telling me that I didn't "cancel" the membership so they cannot open a "ticket" to refund us the amount of $845. This is absurd. I did not ask them to hold or freeze, I told them to stop the payment. I called the corporate as they tell me that it is the third party that can approve the refund to get the "ticket" open for a refund and the phone number that they gave me does not work. They say that they need a "cancellation" email from me to have the ticket open. What is wrong with this business is that first of all the contract says that the account put on hold will start recharging after two months, but it started charging after 6 months. The charges incurred on such a random date. They never bothered to let me know that my credit card had started charging; no reciept on these transactions. Where you can check the transactions only show up until Sept 2022. Nothing from 2023. This could have gone on forever, charging me thousands of money and yet, they are saying they can't do anything about it. We request a refund for the service we never recieved. This is ethically wrong to charge without notifying.

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2022, I registered my son at Code Ninja for coding class. I completed the initial registration online to sign up for the 30 min trial. On his appointment day we came onsite, my son completed his 30 min trial. I was provided a booklet to look over options about enrolling him into one of their programs. After reviewing the prices, I advised that we will come back at a later time due to finances/budget. ********************* at the front desk advised me of another option she advised me of their Lite option which allows me to pay as I go which included 4 sessions a month, and gave my child a sibling discount to take down the price. After entering the information into the computer she took over the computer and applied the Discount Code. My son completed his 4 sessions during the month of Feb-March and did not return. I received a notice from my credit card company advising that my credit card has reached its *** in August due to those monthly charges. Upon receipt I immediately called the company spoke with a rep from the front desk advising of the monthly charges I did not authorize and requested a refund. I explained I only signed my son up for the 1month(4 session). The Rep agreed and stated she see that he last attended in FEB and only attended 4 sessions. I never signed any authorization/draft form neither did I process any of those charges. I was referred to the owner who advised she will have to get the ** involved because of the high amount. They did not allow me to speak with the **, so I requested receipts/information via email. She responded back with screenshots fraudulently enrolling my son into the program in which I did not authorize. The amount, My son birthday, and confirmation was not correct, The screenshot reflected that my son was not registered into the program, so I requested a ledger, **** followed up by saying there's nothing else we can do for you. The receipt also shows someone maybe entering my card information due to inconsiant drafts.