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Business Profile

Cremation

L.J. Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction December 19, 2022. I purchased a pair of shoes from the seller for $129.00.Once the product was received, which was damaged upon arrival, I tried them on, determined they were unwearable, placed them back in the box and sent back to seller for full refund. I was not refunded for the full amount as the seller claimed I was outside of my obligation as the consumer and did not meet the return policy requirements. The seller claimed the shoes were worn and damaged, and therefore I would only receive a part of what I paid, they had to charge me a restocking fee. I contacted the seller to discuss the discrepancy, as I wanted to explain to them, the shoes were not worn by me, and the product came damaged. The seller at this point refuses to refund the full amount.

    Business Response

    Date: 02/16/2023

    *** Enterprises does not sell shoes nor do we sell on Amazon. *** Enterprises does sell funeral products to funeral homes directly.  I believe there  has been a mistake on someone's part.  

     

    Sorry for your problem. 

    Customer Answer

    Date: 02/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. There are two businesses operating under the same name, one of them being the company in which I dealt with on Amazon. I appreciate your diligence and help with the matter.

    ***************************************************

L.J. Enterprises is NOT a BBB Accredited Business.

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