We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dermatologist

Advanced Dermatology and Cosmetic Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Advanced Dermatology and Cosmetic Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advanced Dermatology and Cosmetic Surgery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/6/25 I went in for my yearly visit with Dr. ****** to have my sun spots/freckles treated with liquid nitrogen, involves zapping 10 or 15 spots to maintain clear skin. It was a quick in and out visit. I normally would be charged $150.00 for this service in the past; upon my surprise when I went to the front desk they advised me the total was $259.00. I'm not one who likes confrontation so I paid the bill in full that day which is standard past procedure. I figured that Dr. ****** will be retiring soon as he sold his practice to Advanced Dermatology and it was time to move on. Sadly, the office seems to have lost it's charm. On March 21st I went to my P.O. Box to pickup my mail and lo and behold there was an invoice from Advanced Dermatology stating I had a balance of $24.00. The statement said "Final Notice". For one, I've never received an invoice prior to the one received today. I take that as pay up now or else. I take great pride in making sure my bills are paid in a timely manner. The bill reads Subtotal $806.00, Insurance covered $-0, Provider adjusted $-523.00, You paid so far $259.00, Amount you owe (subtotal) $24.00. Are you kidding me, to zap a few freckles? I see a trend here as I went online this evening and noted some recent reviews that were not very complementary and seem to be on the same theme as my complaint. I called their customer service that's noted on the front of invoice. I spoke to a customer service *** by the name of ***** I explained the noted above and clearly was not happy about the situation. She started to laugh.. I said are you serious you're laughing at this matter? She apologized. Bottom line I told her the $24.00 needed to be corrected and another invoice needed to be mailed to me as proof. She put me on hold to get assistance as she said she was knew. She said I would receive something in the mail showing the correction. I have a concern it won't be corrected after how she handled herself over the phone.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximatly 10/22 and 4/23 i went to *************** Dermatology, subsituary of Advanced Dermatology for skin cancer check-up. The first appointment was $180 and the second was $738 for the same procedure. I phoned, wrote a letter and stopped in the local office here in *******, ** and no one would address the problem, only to say that I could make an appointment with the provider (person who did the work) and that would be charged money. At the corporation office in *******, ** - I called and wrote a letter and got no response. My insurance company paid some and I paid the rest, cause I didn't want it to go to collections

    • Initial Complaint

      Date:08/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Advanced Dermatology in **********, ** on 2/28/22. My insurance company (************** State Health Plan) paid the fee of $156.88 electronically on 3/14/22 and the check cleard on 3/16/22, endorsed by *********************, MD. We continue to receive bills for this same amount. We have made 11 phone calls, talked to 9 different people, sent a copy of our EOB twice, had the insurance company send a copy of the canceled check to them to no avail. No one ever calls us back and we have to go through the whole story every time we call. The only person we have gotten to do anything was *************************** but now we cannot get her on the phone. I have read reviews on their website and numerous people are having the same issue. The last bill came yesterday and now they are threatening to send our account to a collections agency. I am at a loss as to where to turn to correct this issue. Hope you can help us. BTW...my husband had an appointment on the same day as I did and his account is paid, as far as we can tell. We have not receive any bills for him but were told during one phone call that his payment was "pending". Please help!

    Advanced Dermatology and Cosmetic Surgery is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.