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Business Profile

Flood Emergency

Restoration Complete, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flood Emergency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 6, 2022, my home was struck by lightening and caught fire. The fire severely damagaed my home via smoke, water from the fire department and flames. Fast forward to March 22, 2023; I was diagnosed with stage 4 breast cancer and was told that I might have 6 months to live. On this same day, I moved back into my home following what I thought was completed repair and restoration of the home from the contractor hired by the insurance company - I discovered that at least 75% of the work that was supposed to be completed, had either not been done or was done in such a poor way that it has left me with damaged furniture, holes in walls that lead directly to outdoors, holes in my ceiling where fixtures have fallen and hit me in my head, a dishwasher that wasn't secured to the counter and has slid out and fallen against my leg and foot and so much more. I have a plethora of supporting documents, recorded conversations with the contractor as well as the insurance claims adjuster; however, it's too much to upload to this platform. This shotty workmanship has caused me tremendous grief and stress while at the same time, since 3/22, I've had to simultaneously navigate multiple chemo and radiation treatments AND try to no avail to get the contractor and the insurance company to return to my home and complete the work that was promised. I feel as though I was pressured into signing the paperwork to release them from any obligations - and remember, I was signing that paperwork on the very day that I discovered that I only had 6 months to live. This ordeal has been exhausting and extremely overwhelming to say the least. I've included as much additional documentation as the platform will allow.

Restoration Complete, LLC is NOT a BBB Accredited Business.

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