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Business Profile

Garden Center

Ga Wholesale Nursery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing this complaint regarding a highly unprofessional and unacceptable experience with Georgia Wholesale Nursery.On 6/18/25, I received a mulch delivery supervised by a man named ******. His behavior was aggressive, loud, and confrontational entirely inappropriate for someone representing a business, especially in a supervisory role. It made me extremely uncomfortable having him on my property.The delivery truck had bald tires, which caused it to get stuck in my yard. As a result, my front lawn was severely damaged, with deep ruts and torn-up grass. No effort was made to fix or even acknowledge the damage they simply left the mess behind.When I placed the order, I made it explicitly clear to the manager that the mulch needed to be delivered to the backyard. At no point was I told that this would not be possible. This lack of communication led to unnecessary frustration and confusion on the day of *********** make matters worse, the areas that were dug up during the delivery were left completely exposed. The crew didnt even bother to fill them with the dirt they displaced. ******, the supervisor, showed no professionalism, care, or regard for the condition of my property or my concerns as a customer.This was one of the worst service experiences I have ever had, and I am requesting that Georgia Wholesale Nursery take responsibility by:Addressing the damage to my yard either through proper repair or financial compensation.Taking appropriate action regarding ******* behavior.Providing a formal apology for the poor service and property damage.I hope this complaint prompts corrective action and leads to a resolution. No customer should be treated this way.

  • Initial Complaint

    Date:05/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to buy mulch from this company, totaling $1594, and it turned out to be very bad. Quilty, as the mulch color has been changed a day later, and when I went to the company and asked for a solution, they have very bad customer service and they refused to do anything. When I said I would take legal action, they said, "Do whatever you want.

Ga Wholesale Nursery is NOT a BBB Accredited Business.

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