Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of $23 from this location on July 1st S7:00 p.m. I purchased a vape and it was supposed to come with a charger and it did not however it said on the box it accepts c type C. I have that kind at home so I put it on the charger for an hour and it still didn't work so I went there to talk to the gas merchant and he was very rude and he told me to go back home and charge it again for *************************************************************************************************************************************************************** front of the other customers. I left feeling robbed and cheated and discriminated against this is a discrimination claim. The merchant directly lied to me when I asked him if I could just purchase another one I looked at raz and he lied and said they were all *****.

  Business Response

  Date: 07/14/2025

  The electronic cigarette comes to us covered in packs . And after we sell it to the customers what they usually do is they already have 2 weeks used electronic cigarette previously purchased from another store and than they would go out again to buy same electronic cigarette and put in the new pack and they would try to return it to store stating that it doesnt work , I am not saying all the customers do that but we have incidents happened like this before , not all the customers do like that but unfortunately majority of the customers does. And thats why we tell the customers to check before you leave the store and even after that if you  say that we should replace it well do it . Also store has policy no return and no exchange all sales are final because we dont manufacture the products, we have the sign up and I will attach the copy you can see it, thank you 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23548689
  
  I am rejecting this response because:

  Better Business Bureau:

   

  I have reviewed the response made by the business in reference to complaint ID ********, 

   

  I purchased the vape on July 1st I have attached a photo of the transaction with the day and time. I was told I needed to charge the vape so I went home and charged it for 2 hours and it still didn't work that is why I went back to the store the very same night 2 hours from the time I purchased the vape to tell the store merchant that his product was not working and I would like either my money or a new device he was very rude to me told me to go away told me to stand to the side started yelling at me and puffing out his chest at me I approached him in a very calm manner. With that being said how do I get my money or get a device that works from this location?

  Sincerely,

  ******* *******

   

  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Marathon gas station on ************************************************************************************** on the date of 7/10 at around 7:00P & purchased an item that had a price tag of $7.99. I proceeded to the cashier who happened to be the head store manager on this day and instead of actually scanning the item (which helps ensure accurate pricing) he decides to insert his own amount ($9.99) I ADVISED him of the correct price shown on the price tag ($7.99) he then corrects the price to $8.99 which is still incorrect. With my item only being $7.99 - any tax would have made $8.47 be the amount due NOT $8.99. I am reporting the head manager of the store because it is not the first time he has tried to maliciously scam everyday customers by charging them incorrectly, overcharging essentially.

  Business Response

  Date: 08/07/2024

  I just saw the letter in the mail I was extremely busy i was out of town for some time, so I didn't get to see it. I was looking at the complaint today. I reopened to answer problem was there is a ink problem with pricing machine that sometimes it spreads or sometimes lines miss here and there that creates the confusion. but since the ****** knows the price already. and cashier only charges the correct price we won't charge more because we want customers to come back, we don't want to lose customers for few cents. but we do apologize for any inconvenient, thank you

  Business Response

  Date: 02/23/2025

  Dear, Customer

  We apologized and I am sorry I wasn't able to respond you back on time I have been extremely busy because my father is extremely sick and very old I was out of town taking care of him . The price was increased the manager forgot change the price that was the reason he charged the price mentioned. I apologize for inconvenience our customer had  to go thorough. we will improve our customer service and our number one priority is our customer's satisfaction. thank you