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Business Profile

Gunsmiths

BPI Outdoors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed CVA and never got a response concerning a rod they sent me for my muzzleloader. It seems to have an important defect. After a couple weeks of no response, I tried to call. The recording said they can't take phone calls due to "technical difficulties". In addition, they are constantly out of stock on basic items. These all seem to be indications that BPI is not in great financial shape. I will not buy any additional products from them other than components for my muzzleloader, which right now I can't get.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a *******/BPI HMR PRO HB-6.5cm in 2020. I have requestednumerous times since June of 2021 to have my barrel replaced and/orswapped per their FAQ and service program. Each time I have requested this,*******/BPI has stated either they have suspended or halted their rebarrelingprogram. For record, here are my contact dates (phone calls included),requests, and results: October, 2020 - Purchase of item primarily based onrebarreling program June, 2021 - Contacted BPI to confirm rebarrelingprogram and inquire about details of this as well as other questions unrelatedto the issue in this complaint. September, 2021 - Reached out to initiaterebarreling program - Advised the rebarreling program was temporarilysuspended. Inquired about purchasing a barrel and was provided a link thatdid not direct me to a sales page as well as told to purchase the barrelelsewhere. April, 2022 - Reached out to initiate rebarreling program - Advisedthe rebarreling program was suspended for another 6 months due to "back-log". I again requested to purchase the barrel so BPI would not need to installit. September, 2022 (Phone Call) - Inquired if the rebarreling service hadresumed. Was advised it was again suspended for the same "6 months" May,2023 - Inquired if the rebarreling service had resumed. Was advised it ******** suspended for the same "6 months" I was told more than a year prior.Asked again for the direct sale of a barrel and was told BPI does not have anybarrels to sell. (This is ironic they wouldn't have any barrels to sell but are ableto install them on new finished goods.) September, 2023 (Phone Call)-Inquired if the rebarreling service had resumed. Was advised it was againsuspended for the same "6 months" I was told more than 2 years (24 months)prior. I am requesting *******/BPI make a one time exception in lieu of theextraordinarily excessive "backlog" as well as the equivocated language usedby the service team regarding true length of the "backlog".

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/07/23 made a purchase on muzzle-loaders.com Item#PR3202NM $614.00 *Item arrived at home & after a getting out of the box,noticed scope rail missing, barrel was dirty & bore show leaded /manufacture defects.*Following day contacted the online vendor mentioned above and they supplied cleaning kit and mention to clean it and if it the cleaning didn't solve the bore problem, they suggested to contact the manufacture /warranty department. *Contacted manufacture CVA / BPI outdoors and customer *********** let them know my situation and forward them all the photos taken.*The Manufacture CVA/BPI outdoors forward me tracking label and procedures to ship the muzzleloader rifle back to them for evaluation. * I mention to them what I wanted (barrel replacement ) since I wasn't happy on the quality/condition I got it in.*After a month passed by, I called BPI outdoors and ask for an update/status ************************* is the customer service rep. and He mention the rifle was on its way back to me.*Once I got my rifle back I open the box, I found out that their warranty ***** inspected, fire tested the rifle & very poorly clean & their Gunsmith mentioned they didn't find any problems so they send it back to me..*Took photos of the condition I got it in for the second time and contacted ************************* (customer service rep ***** to find out the same outcome even after spend lots of time explaining & going back & forward on emails trying get help on my situation. Their customer service **** lack of service, Even do their Warranty on very Product mentions " limited Life time warranty "Note:I have all the emails from Muzzle-loader.com Online Vendor customer ***************************** customer service emails as well since the day of purchase.

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18247447

    I am rejecting this response because: First off,***** can you please tell me how I am breaking federal law,please educate me please.when I called CVA I already I  talked to ******** shop where I bought the gun from and they said that they would swap out the gun from me and take it out of my name and send it back to CVA and I could get a refund are that CVA send me a new gun and put it in my name and send the gun I have now back to CVA.Im not settling with a gun that I shot once and it broke and keeping it.The only thing that I will settle with is either a refund are a new gun,thats it,besides the gun comes with a 14 day buy back if your not satisfied with it,so only difference with me is that the gun is only two months old,so just buy it back from me now,it was broke when I bought it new are send me a new gun.Im not rolling over on this issue,I want a new gun are a refund,bottom line.

    Sincerely,

    *********************************hat I did not pay for a used gun are a gun that I'm gonna have to send it off for repairs after I fired it one time.Further ***** I bought it to **** with this hunting season and that it would take up to two months for repairs.So now hunting season is here and I can't use my new $680.00 dollar rifle that I bought.This is my 6th Cva rifle,with customer support like this,I will never buy another cva rifle and will be sure to let everyone know how sorry there customer support and products have become.

    Business Response

    Date: 10/27/2022

    The customer is asking us to break federal law with his request and we cannot do so. His only available option is to send the rifle in for repair and he refuses to. We are working with him to get this resolved but there is no legal way for us to handle this situation without him sending his rifle in for repair. We will happily fix or replace the rifle as necessary and as outlined in the product's warranty.

    Thanks,

    BPI Outdoors **************** Team

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