Complaints

This profile includes complaints for Top Turf Lawn Care & Pest Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Top Turf Lawn Care & Pest Management

  866 Grayson Hwy Lawrenceville, GA 30046

• 

  Top Turf Lawn Care & Pest Management

  PO Box 866 Lawrenceville, GA 30046-0866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with Top Turf in July 2024. After repeated reseeding and aeration, and fertilizer application I have less grass in October than I had when Top Turf started servicing my lawn. 2/3 of my lawn has been killed even after repeated reseeding attempts. Fraudulent wasteful business practices.

  Business Response

  Date: 10/25/2024

  Thank you for your feedback. Were genuinely sorry to hear about your experience with our aeration and seeding service. We understand your concerns as a homeowner, especially based on the pictures you provided. However, from a professional perspective, we see that your lawn is progressing well. It appears that a significant number of weeds have been eliminated, and the bare spots are ready for healthy grass to grow.
  
  Its important to remember that growing grass takes time, and results can vary across different areas of your lawn. After core aeration and seeding, the seeds will settle into the holes created, and it usually takes some time for them to germinate and establish. You can expect to see initial growth within 14 to 21 days, but full establishment may take several weeks to a couple of months. Regular watering and proper care during this period are crucial.
  
  We understand your concerns, but theres no need to worryyour grass will fill in. If you need additional reseeding, we offer that free of charge to active customers. Wed love to help your lawn look thick and beautiful again; we just ask for a bit of patience as nature takes its course.
  
  Regarding your request for a refund, we are unable to provide that since services were rendered. Thank you for your understanding, and please feel free to reach out if you have any further questions or need assistance.
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/7/2024 ,Top Turf lawn company was to treat my lawn. The back gate was locked but the front yard has full access with no fence. The workers did nothing on the lawn drove away . I called the office and the the receptionist said I would be charged anyways and the technician will call me. The owner called me and was extremely rude and said I would not be charged. I called the office again and put in my cancellation request for the entire service so they do not try and bill me , Rep ****** said ok I will receive an cancellation email proving all services were canceled.. I have not received any cancellation emails from top turf still.

  Business Response

  Date: 05/13/2024

  We are truly sorry to hear about your experience with Top Turf lawn company. It's deeply disappointing to learn that our service did not meet your expectations, and for that, we sincerely apologize.
  Your feedback is invaluable to us, as it helps us to identify areas where we need to improve. We take great pride in providing excellent service to all of our customers, and it's clear that we fell short in this instance.
  Rest assured, we have taken your concerns seriously and have addressed them internally to prevent such issues from happening again in the future. Your cancellation request has been duly noted, and we apologize for any inconvenience caused by the delay in sending the confirmation email.
  We would like to make things right for you. If there's anything further we can do to rectify the situation or if you have any other concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to ensuring that you receive the level of service you deserve.
  Thank you for bringing this matter to our attention, and once again, we apologize for any frustration or inconvenience you may have experienced. We hope for the opportunity to regain your trust and provide you with the exceptional service that you rightfully expect and deserve.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my home in *******, ** on 01-09-24. I contacted all utilities and reoccurring bills pertaining to the location. TopTurf came a week later and then charged my AMEX $73 on 01-15-24. I immediately contacted the office and stated my case. The lady who answered the phone took my information and I told her I spoke to a male. Unfortunately, I did not have his name - my bad. A few days later I received a call from a lady who basically called me a liar and stated that they had no record of my call. They also stated that they would not be issuing a refund. I filed a dispute with AMEX and received a refund from AMEX. A few weeks later ****** would call and leave messages saying they wanted to talk about my account. I returned the calls but ****** is never available and I leave a message each time. Today, 03-19-24, I called and ****** said I had a balance. I explained all of the above to her and she said she would give it to her manager. I explained I had already done this and obviously they have no evidence or they have provided it to AMEX when I disputed the charge. She became rude and I asked for her supervisor who was not available nor was the manager. A few ours later ********************* called demanding $75 or what number I called from. I have several numbers and one is blocked as I work in a sensitive job. I also routinely use several numbers. **** became rude and said he look if I gave him a list. I explained he needed to zero my account he refused and told me I could pay half. I am currently building a home and he implied that he would turn the bill over to collections. To keep any dings to my credit I paid the $37.50. I am not letting this go until I have my fully refined back. ********************* claimed he was an owner but he shows to be an Office Manager when I check his profile. TopTurf used to call before they came and then they stopped ****** claimed this never occurred,. I was a loyal customer for 10 years, everyone should beware.

  Business Response

  Date: 03/21/2024

  We deeply regret that your experience fell short of expectations, and we are committed to making it right. We will promptly refund the $37.50 to your account. We sincerely apologize for any inconvenience and miscommunication. Your satisfaction is our priority, and we appreciate your understanding.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor service and non responsive to a complaint.hired top turf end of June 2023. First service received on July 6, 2023.Called top turf and requested whether fungus was present in the lawn.The response was that no fungus seen in the lawn.Received another service on Aug. 8, 2023 and was advised fungus was present in the lawn and I agreed to have the service treatment which was then scheduled by Aug. 11, 2023.No fungus treatment was performed. I called the office and was assured it would be done quickly.Still no fungus treatment performed.I call the office on Aug.29, 2023 at 10:36 AM and informed top turf I was not happy and requested an immediate call back before any additional service. No call received. On Wed. Aug. 30 at 2:18 PM I emailed top turf and cancelled all pending and future service. On Aug. 31 2023 They went to the house and applied the fungus treatment, which was too late. The fungus had progressed produced considerable damaged to the lawn. Top turf then charged my credit card $189.00 after I removed the privilege on the 30th. In All, NOT A GOOD EXPERIENCE...

  Business Response

  Date: 09/05/2023

  We apologize for any inconvenience caused. Your refund will be processed and credited back to your credit card within the next 10 business days.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive mosquito service in May 2023. Top Turf charge me $69. I called and complained and was told that they will send someone out. This never happen. I called back and requested a fund. I was told that I would receive a refund. Never received it. I file a dispute with AMEX and was credit back my money because Top turf did not service my property. Now Top turf is calling me about this $69. I was told by three different people that **** the manager will remove the charge. they haven't remove it and I'm receiving invoices for $71 which includes a late fee. This is not right. Top turf needs to remove the charge and stop trying to bill me for services that I did not receive.

  Business Response

  Date: 09/15/2023

  We sincerely apologize for the misunderstanding. Your account has been corrected, and there is no outstanding balance.

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Top Turf *********** Control sprayed root liquid on our lawn and killed the grass. Our grass is brown and dead. On several occassions this matter was reported to the company and no manager came to inspect the compliants or reports. Top Turf must replace the lawn with the sod to ensure the same grass type that was killed by their company and 100% compensation.

  Business Response

  Date: 06/12/2023

  We are truly sorry to hear about the unfortunate situation you experienced with the lawn care application on your lawn. Please accept our sincere apologies for any inconvenience this may have caused.
  At Top Turf, we take customer concerns seriously, we apologize if our communication did not meet your expectations. Rest assured, we are committed to resolving this matter promptly and to your satisfaction.
  We would like to send a service manager to inspect the condition of your lawn personally. They will assess the damage and work with you to find the best solution. 

   

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used Top Turf for many years but on 3-23***** they can out to treat our lawn and within a week or so our lawn started turning brown I called Top Turf and they stated that the yard would probably need to have an aeration done which we did on 5-2***** but after the aeration our grass was coming out in clumps and we had bare spots I again called Top Turf to explain the problem someone was to call me back but after several phone calls they finally agreed to have a service manager come out it turned out her was not a service manager but a tech he stated he did not see any problem and I should just put sand on the bare areas I explained that the manager at Top Turf told me he was to retreat our yard after debating this for 15 minutes or so he said he would treat the front yard only I explained that I was told they would retreat the whole yard this this took place on 5-4***** I was told by Top Turf to let them know if there was no improvement on **** ***** I contacted a manager at Top Turf to let him there was no improvement I left 4 messages but he never returned my calls on 5-12***** I finally spoke to the manager and he was to have a service manager come out to take a look at my lawn on 5-17***** I called manager again and he stated that he was going to have someone come after realizing they were not going to do anything I sent a text message to let him know how disappointed I was with their total lack of concern for the damage they did to my yard and I would no longer be using their company to treat our lawn We paid $ ***** for the lawn treatment on 3-23***** and $ ****** on 5-2***** for the aeration

  Business Response

  Date: 06/12/2023

  Thank you for reaching out to us and sharing your concerns about the recent experience with our lawn care services. We sincerely apologize for the inconvenience and disappointment you have encountered. We value your loyalty as a long-term customer, and it is disheartening to hear about the issues you faced.
  We understand the frustration you experienced with your lawn we apologize for any confusion regarding the aeration and the subsequent bare spots that appeared. Our intention is always to provide exceptional service and ensure your lawn remains healthy and beautiful. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20104410
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/14/2023

  We acknowledge your request for a refund, and we understand the importance of your concern. After carefully reviewing your request, we regret to inform you that we are unable to provide you with a refund at this time. We apologize for any inconvenience this *** cause and encourage you to reach out to our customer support team to discuss any alternative solutions or options that *** be available. We value your feedback and appreciate your understanding in this matter.

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20104410
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

  Business Response

  Date: 06/15/2023

  Better Business Bureau:

  We have decided to refund ************************* $156 and she can expect her refund in the mail within the next 30 days. complaint ID .********

   

  Top Turf 

   

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2023 Better Business Bureau,On October 18. 2022, I have a document, TopTurf Complimentary Evaluation for lawn treatment services to include lawn fertilization and weed control services at my home located at ************************************************************************. This was following a conversation with ***** who stated he was Manager at Top Turf Lawn Service. Following the complimentary evaluation signed by ******************* phone ************, I agreed to the described Lawn Services in a conversation with *****. I discussed with ***** that my lawn had first year ******* which was thriving but also contained fescue. I asked if the fescue could be eliminated. ***** and ****** stated that the fescue could be removed with treatment over the fall and winter. I also asked if the memosa and violet weeds could be eliminated and was told yes.I was also told that the back yard lawn and the lawn on both sides of the house which is fescue needed aeration and seeding. I agreed to aeration and seeding for $300.00, in addition to regular treatments. Because of my experience with fescue, I asked if it was too late to seed fescue for fall germination because of the date October 18, 2022. I was told that the seed would germinate and the root system would develop over the fall and winter. I was also told that the germination and regular growth was guaranteed and if there were areas that needed re seeding, it would be done until a satisfactory lawn was created.During the fall and winter I did not see any evidence of germination. In the early spring I also did not see evidence of germination. I reported this to Top Turf and a representative was dispatched that improvement would be seen as the season progressed. There was some germination and growth, but large areas on the back and side was bare, without any grass. I again called about my concern about the fescue and that the fescue in the front lawn had not been eliminated. A Technician arrived and stated a he was treating for fescue removal, but the fescue in the back needed time.In early April I called and asked for a Supervisor to review the conditions with me at my home. On April 4, 2022, I received a call from Devonte stating he was at my home. We discussed the areas and he agreed that there were large bare spots with no germination. He also agreed that the ******* areas were not green but the grass was still dormant. He stated that he would report the condition to the manager and someone would follow up with me. After approximately a week of not contact from Top Turf I called and spoke to ********************* who identified himself as Manager and Owner. After some discussion, **** stated that ******* found no abnormal conditions with the lawn. I asked him to meet with someone so I could point out the condition and concerns about the lawn. He stated that no representative would be sent and no exceptions were found by ***************I then asked for a refund on the back yard fescue aeration and seeding. He stated, OK and your service is terminated. Initially I agreed until I further inspected the lawn and found that the ******* was not in dormancy but is DEAD in more that half of the front and side lawn. The areas are bare without any green vegetation, grass nor weeds. I sent approximately 25 photographs with the condition of the lawn to ****** who stated they were passed on to *********************. I then told ********************* that I would not accept a refund with termination of service and no restoration of damage to my lawn. He further referred me to the County Extension service for evaluation. The County Extension Service does not provide this type inspection service, just primarily soil condition analysis sent to them.After three lengthy conversations with *********************, he emphatically states a representative will not be send to meet with me and that Top Turf did not use any product causing damage to my lawn. The condition of my lawn was presented to Top Turf in photographs. However, the condition of the lawn as of this date My5, 2023 is evidence of the condition. Only Top Turf applied any chemicals or treatments to the lawn. Top Turf should be responsible for the restoration of my lawn to an appearance and condition no less than when it started treatments.************************* ************************************************************************************ ************

  Business Response

  Date: 05/10/2023

  Thank you for dedicating your time to communicate your concerns regarding the services provided by Top Turf. We genuinely appreciate your feedback and deeply regret that your experience with us fell short of your expectations. As an organization, we value our customers' satisfaction and take any feedback seriously, using it as an opportunity to improve our services moving forward. We sincerely apologize for any inconvenience or disappointment this situation may have caused you.
  Having carefully reviewed your complaint, we understand that you are seeking a full sodding of your ******* lawn as a resolution. While we acknowledge the importance of addressing your concerns, we must respectfully express our perspective. We firmly believe that our team carried out the services in accordance with the highest professional standards and diligently fulfilled the scope of the job to the best of our abilities. Based on our assessment, we do not find any indication of negligence or deviation from our responsibilities. Once again, we extend our sincerest apologies for any inconvenience caused. We remain committed to addressing your concerns promptly and professionally. Thank you for your understanding and cooperation.

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20034715
  
  I am rejecting this response because:This is an obvious boilerplate canned response with no response to the specifics.  There is no offer or acceptance of an onsite meeting to review the damage nor any reference to review of the photos provided.  Again this is an obvious boilerplate response.  You mention additional steps, what are they.  According to similar responses from Top Turf on your website this is a typical response of not accepting responsibility for improper chemical applications.  Your recommended next steps please.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/10/2023

  Dear ****************,
  Thank you for reaching out to ** and sharing your frustrations regarding your recent complaint. We want to assure you that we take every complaint seriously and give it the attention it deserves. Each case is carefully reviewed on an individual basis to ensure we address your concerns effectively. However, we would like to clarify that we are uncertain about the additional steps or actions you mentioned in your complaint, as we did not communicate or imply that such measures were necessary or would be taken. We apologize for any confusion or misunderstanding in this regard. After thoroughly discussing your situation with the customer ********************** manager at our ********************* we stand by our initial response. We firmly believe that our team performed the services in accordance with the highest professional standards, diligently fulfilling the job's requirements to the best of our abilities. Following a careful assessment, we have found no indication of negligence or deviation from our responsibilities.
  We understand that this may not be the resolution you were hoping for, and we genuinely empathize with any disappointment or inconvenience you may have experienced. Our aim is always to provide exceptional service and address any concerns raised by our valued customers. However, in this particular situation, we regretfully conclude that there is nothing further we can do to meet your expectations. We sincerely appreciate your feedback and the opportunity to serve you. We wish you the best with your lawn care endeavors.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TopTurf is supposed to issue a refund to my credit card. I have a credit for $*** that should be credited to my credit card. My customer number is ******. The last three service calls the person doing the yard did not ring my bell or leave a service invoice to show what was done. My doorbell camera did not go off 1/18/23, 2/28/23 or 4/20/23. There were no tracks made from a fertilizer spreader not footprints in the yard by someone doing work. Also, the online invoices for these three services were blank. I suspect that either my yard was not treated or minimal work was done. I need for my credit of #*** to be credit to my credit card account. I was told that this would be done this week by 4/28/23. There is no credit on my credit card account.4/21/23 Spoke with ****** at 2:20PM 4/24/23 Spoke with ********. (She said that if my issue was not resolved in three days to call back 4/28/23)4/28/23 Spoke with ****** at 10:04AM 4/28/23 Spoke with ****** at 1:15PM.I left two voicemails for ********************* (the manager or CEO) with my 678 phone number. My old 770 number (landline) has been disconnected. I left my new phone number with ****** and on ************************* voicemail.Resolution: Refund the credit of $*** back to my credit card account.

  Business Response

  Date: 05/01/2023

  Thank you for taking the time to provide us with your valuable feedback. We regret to hear that your experience with our service did not meet your expectations. At our organization, we take all customer feedback seriously and remain committed to providing our clients with the best possible experience. We sincerely apologize for any inconvenience this may have caused you.
  We have processed a refund for your transaction, however, due to our new accounting system, we are unable to process refunds for transactions that occurred over 45 days ago. Therefore, we will be sending you a check for your refund. Please be advised that our company sends out checks on Wednesdays, and your refund will be mailed out on Wednesday, May 3rd. You can expect to receive your check no later than 5 business days after May 3rd. In the event that you do not receive your check by May 11th, please contact us so that we may assist you further.

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do Not Use Top Turf if your ***** is a green weed free lawn. The technicians do not cover the lawn. The common theme on the other 17 complaints is exactly the same as my issue. You are paying for Top Turf Clown to run across half your lawn with a spreader and kinda spray liquid over even less of your lawn. The way this company performs is a SCAM. The owner is a rude hillbilly who stands behind his non performing technicians. He believes the other 17 homeowners are wrong and the method of application is in line with his business belief. You get what you pay for and Top Turf gives you less than that and stands behind it. CAVEAT EMPTOR

  Business Response

  Date: 03/07/2023

  Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our service didn't meet your expectations. We take all feedback seriously and are committed to providing the best possible experience for our customers. We understand your frustration and will zero out your balance. Thank you for reaching out to us.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19534256
  
  I am rejecting this response because: This is just the same canned response to the same 17 other complaints regarding the same issue.  The service paid for is not being rendered.  
  
  Sincerely,
  
  *****************************************

  Business Response

  Date: 03/08/2023

  We acknowledge your dissatisfaction with the previous communication and would like to reiterate that we agreed to nullify your balance as per your request. However, if you would prefer an alternative course of action, please let us know and we will proceed accordingly.